Denzel Scott
@denzelscott
Client-focused professional with expertise in customer service and support.
United StatesWhat I'm looking for
I am a hardworking, client-focused professional with extensive experience in customer service and technical support. My career has been dedicated to providing high-level assistance to customers, troubleshooting technical issues, and ensuring overall customer satisfaction. I have a proven track record of handling inbound and online inquiries, conducting fraud analysis, and managing CRM systems effectively.
In my recent role as a Customer Service Officer at Transform Credit, I assisted customers via online chat and inbound calls, guiding them through loan applications and resolving any technical issues they encountered. My previous experience as a Fraud Analyst at Bread Financial allowed me to support cardholders with potential fraud activity, ensuring secure account management while utilizing various verification tools. I have also provided technical support as a Chat Support Agent at Kryterion, where I managed customer accounts and resolved issues during the testing process.
With a certification in Recording Engineering, I bring a unique blend of technical skills and customer service expertise. I am passionate about helping clients and ensuring their needs are met with precision and care. I thrive in environments that challenge me to grow and develop my skills further.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Transform Credit
Apr 2023 - Present (2 years 3 months)
Assisted customers via online chat and inbound calls, providing detailed information about loan products and services. Guided customers through loan applications and resolved technical issues, ensuring a positive customer experience.
Fraud Analyst
Bread Financial
Oct 2022 - Present (2 years 9 months)
Supported Comenity cardholders with potential fraud activity, managing account blocks and lifting holds. Utilized internal CRM system (VCARS) to update case information and verify caller identities using Experian and secondary identity verification tools.
Chat Support Agent
Kryterion
Dec 2021 - Present (3 years 7 months)
Provided technical support to test-takers and proctors, resolving technical issues during the testing process. Managed customer accounts using Salesforce and assisted with billing through the CRM system, creating and tracking support tickets using ServiceNow.
Account Manager
Client Focus
Jun 2020 - Present (5 years 1 month)
Assisted insurance agents in developing strategies to increase policy sales. Conducted outbound calls to insured clients to schedule policy reviews and ensure customer satisfaction.
Customer Service Representative
Concentrix
Nov 2015 - Present (9 years 8 months)
Provided technical support to Apple customers, including account access recovery and troubleshooting technical issues. Verified customer identities and used screen-sharing technology to assist Mac customers and resolve technical problems.
Education
Degrees, certifications, and relevant coursework
Conservatory of Recording Arts and Sciences
Certification, Recording Engineering
Gained hands-on experience with digital audio workstations, analog processors, and microphone setup. Operated soundboards for live events and assisted with sound production for television broadcasts.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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