alexis heap

At Williams Lea, I manage high-volume expense processing and review workflows, auditing reports for discrepancies, errors, and policy exceptions. I partner with Finance, Accounting, and Client Services to resolve issues and keep end-to-end workflows efficient.

I analyze expense information for recurring issues and process-improvement opportunities while maintaining accurate, confidential financial and employee documentation. I also guide stakeholders on procedures, support onboarding, and contribute to process documentation.

At Bethany College, I coordinated cross-department programs and relaunched a campus mentoring program. I planned events, managed logistics and communications, and supported students, faculty, and staff across competing priorities.

My operations experience also includes coordinating staffing, reservations, customer service, travel, equipment, scheduling, and game-day logistics. I bring organized follow-through to fast-paced environments where deadlines, service expectations, and clear communication matter.