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Nyra Cullom

@nyracullom

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Operations and program coordinator specializing in training, compliance, and process optimization.

United States

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What I'm looking for

I’m seeking a Training & Development, Operations, or Program Management role where I can drive organizational effectiveness at the $70k+ level—using training systems, compliance rigor, and process improvement to strengthen day-to-day outcomes.

I’m an operations and program management professional with 7+ years of experience designing training systems, leading multi-functional teams, and optimizing organizational processes in fast-paced academic and service environments. I bring a strong track record of managing complex, competing priorities across departments while building people-development programs from the ground up.

As a Senior Operations & Program Coordinator, I direct daily operations for a multi-function academic department—managing workflow, scheduling, service delivery, and high-volume student interactions. I also serve concurrently in three office coordinator roles, coordinating distinct program areas while maintaining service quality and compliance. I’ve designed and delivered onboarding and training programs for student workers, setting performance standards, communication protocols, and professional development benchmarks aligned with departmental goals.

I oversee testing center operations with a focus on compliance and decision-making, evaluating and enforcing protocols, handling accommodations and special circumstances, and maintaining detailed audit-ready records. I partner directly with the Department Chair as a strategic administrative resource, managing sensitive communications and departmental initiatives that require discretion and analytical judgment. I also identify operational inefficiencies and implement process improvements that increase team productivity and service quality.

Before this role, I strengthened my coordination and client-facing skills through end-to-end travel program management and structured training leadership at Berea College. I’ve also contributed to campus program and communications work—supporting budgeting, logistics, volunteer coordination, creative programming, mentoring, and digital content production—so I can translate strategy into execution with clarity and care.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations & Program Coordinator

Current

Western Kentucky University

Jun 2023 - Present (3 years 5 months)

Direct day-to-day operations for a multi-function academic department, coordinating workflow, scheduling, service delivery, and daily student interactions while serving concurrently as Office, Academic Center, and Testing Center Coordinator. Design and deliver onboarding/training for student workers and oversee testing center compliance and audit-ready records.

Operations Management Program Leadership Workflow Management Scheduling Service Delivery Onboarding Curriculum Development Training Facilitation Testing Center Operations Accommodations and High Stakes Decision Making Stakeholder Management Process Improvement

Production Associate

Country Oven Bakery

Mar 2022 - Jun 2023 (1 year 3 months)

Operated and loaded industrial baking equipment in a high-volume cookie, cake, and bread production environment while maintaining consistent production workflow pace. Followed safety protocols and production standards in a regulated food manufacturing setting.

Client Services & Travel Coordinator

Archer Travel Service

Aug 2021 - Dec 2021 (4 months)

Managed end-to-end travel program coordination, including logistics research, itinerary development, and comparative pricing analysis to deliver within-budget solutions. Maintained client relationships through consistent communication and tailored service delivery, including developing social media marketing strategies.

Travel Coordination itinerary planning Pricing Analysis Social Media Marketing Digital Content Creation Customer Relationship Management

Media Relations & Content Associate

Black Cultural Center, Berea College

Feb 2021 - May 2021 (3 months)

Developed strategic marketing and communications content, researching, designing, and producing digital newsletter content for targeted audience engagement. Evaluated content quality against organizational standards and audience relevance benchmarks.

Media Relations Marketing Communications Content Strategy Research Content Quality Evaluation Audience Engagement Digital Content Creation

Program & Events Manager

Berea College Black Student Union

Aug 2019 - May 2021 (1 year 9 months)

Managed full lifecycle planning and execution of a major campus program, including budget development, scheduling, logistics, volunteer coordination, and post-event evaluation. Created original programming content and mentored participants through confidence-building and public speaking development with structured feedback.

budget development Scheduling Logistics Coordination Volunteer coordination Choreography Support Mentorship Public Speaking

Training Program Designer & Team Lead

IS&S, Berea College

Aug 2017 - Nov 2020 (3 years 3 months)

Designed and facilitated structured training programs for new student workers, covering curriculum development through performance evaluation. Led team scheduling, inventory systems, daily operational delegation, and provided phone-based technical support and troubleshooting.

Curriculum Development Performance Evaluation Team Leadership Scheduling Technical Support Troubleshooting Interpersonal Communication

Education

Degrees, certifications, and relevant coursework

Berea College

Bachelor of Arts, Communication

Earned a Bachelor of Arts in Communication with a Music minor. Relevant coursework included intercultural communication, research methods, mass media, and public speaking.