I seek a role blending IT skills with 8+ years of retail experience. Eager to learn, excel in problem-solving, and thrive in collaborative environments. Meticulous record-keeping ensures efficient operations.
Alexander Shell
@alexandershell
IT Professional | Photographer | Google IT Support Professional Certificate
What I'm looking for
Allow me to introduce myself: I am proud to have successfully earned my Google IT Support Professional Certificate, showcasing my dedication to honing my skills and knowledge in the dynamic field of IT support. With a deep-rooted passion for problem-solving and technology, I am ready to contribute my expertise to the ever-evolving digital landscape.
My professional journey has encompassed a diverse range of experiences. I have garnered valuable insights and expertise through my roles in customer service, retail, and management. These experiences have not only instilled in me a strong sense of adaptability and communication but have also fueled my desire to provide exceptional service and build lasting relationships with clients and customers.
Looking to the future, I am excited about the possibilities that lie ahead. My goal is to leverage the technical proficiency gained from the Google IT Support Professional Certificate and merge it with the invaluable skills acquired from my prior roles. As I embark on this new chapter, I am committed to embracing challenges, pursuing growth, and delivering tangible results that make a meaningful impact in the IT industry.
Thank you for taking the time to read this introduction. I am eager to explore potential opportunities where I can contribute my unique blend of technical knowledge and customer-centric approach. Please do not hesitate to reach out if you believe my skills align with your organization's needs.
Experience
Work history, roles, and key accomplishments
Head Clerk
Vapor 100
Mar 2022 - Mar 2023 (1 year)
Ensured accurate stock levels, leading to recognition for precision in rapid inventory counts
Provided exceptional customer interactions, cultivating positive rapport and resolving concerns adeptly; leading to the promotion to Head Clerk, entrusted with critical inventory management and maintaining outstanding customer experiences
Revitalized product displays, elevating customer engagement by 30%
Shift Lead
Love's Travel Stop
Oct 2017 - Jun 2018 (8 months)
Earned recognition for driving efficiency and team cohesion, leading to the advancement to Shift Lead in 6 months
Inspired a 15% team productivity rise by fostering open communication and leading by example
Ensured efficient workflow by assigning tasks, monitoring progress, and providing real-time guidance, led a high-performing team of 4 tire technicians in a fast-paced environment
Tech Support Agent
Alorica
Mar 2017 - Aug 2017 (5 months)
Provided prompt and effective technical support to MLB.com customers via phone and email, addressing inquiries related to website navigation, account management, streaming issues, and mobile applications
Collaborated with cross-functional teams to escalate and resolve complex technical problems, ensuring timely resolution and minimizing downtime for MLB.com users
Education
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Alexander hasn't added their education
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