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renadia duncan

@renadiaduncan

IT support professional trained in Google IT Support, troubleshooting technical issues and guiding customers to solutions.

United States

Message

At Concentrix, I troubleshot technical issues and guided customers through structured call flows. I used Salesforce, Avaya, and ticketing systems to document interactions and support customers through claims processes.

After completing the Google IT Support Professional Certificate through Merit America, I developed skills in troubleshooting, networking, operating systems, and systems administration. My hands-on coursework also covered Microsoft 365, Windows 10, Spiceworks, and fundamental cloud concepts.

Experience

Work history, roles, and key accomplishments

Sales Associate

Hibbet

Sep 2023 - Oct 2024 (1 year 1 month)

Ensured exceptional customer experiences by engaging with customers and providing support during peak times. Streamlined store operations using POS systems and inventory management software.

Customer Service Point of Sale Inventory Management Communication Skills Training

Customer Support Advisor

Concentrix

Nov 2022 - Apr 2023 (5 months)

Resolved technical issues by troubleshooting and guiding customers through structured call flows. Leveraged CRM tools to track interactions and provide tailored recommendations.

Troubleshooting CRM Salesforce Avaya Ticketing Systems VoIP Customer Service

Education

Degrees, certifications, and relevant coursework

Merit America

Google IT Support Professional Certificate, Information Technology

Activities and societies: Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.

Completed the Google IT Support Professional Certificate, covering troubleshooting, customer support, networking, operating systems, systems administration, and security.