Open to opportunities

Jared Siegel

@jaredsiegel

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CompTIA A+ and Google IT Support Certified Professional

United States

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What I'm looking for

I am seeking an IT support role focused on end-user troubleshooting, cross-platform system administration, and opportunities to grow technical skills in a collaborative, customer-focused team.

I am a CompTIA A+ and Google IT Support certified professional transitioning into Information Technology from a decade of customer service and team leadership. I combine hands-on technical practice with strong communication and problem-solving skills to deliver reliable support.

I designed and deployed cross-platform virtual environments (Ubuntu/Windows) and built a high-performance custom PC, handling BIOS/firmware configuration, OS provisioning, and driver installations. I also developed a Google AI–driven Technical Optimization Project that improved diagnostic speed by 20%.

At H-E-B, I advanced to Cross-Functional Specialist after leading an overnight department team, independently resolving 90% of customer issues with zero escalations and maintaining 99% inventory accuracy for 150+ products. I consistently identified billing discrepancies that recovered over $1,000 monthly.

I bring a practical, user-focused approach to IT support, with experience in ServiceNow, Zendesk, Spiceworks, VMware, VirtualBox, remote support tools, Microsoft 365, and JavaScript. I seek to apply these skills to improve end-user experiences and operational reliability.

Experience

Work history, roles, and key accomplishments

Current

Cross-Functional Specialist

Current

H-E-B Grocery Company

Apr 2022 - Present (3 years 9 months)

Resolved 90% of customer issues independently with zero escalations and improved department inventory accuracy to 99%, increasing on-shelf availability by ~15% and boosting sales.

Customer Support Inventory Management Troubleshooting Team Collaboration Process Improvement

Department Lead

H-E-B Grocery Company

Apr 2018 - Apr 2022 (4 years)

Led an overnight team of 20+ employees to streamline receiving and stocking operations, drove $1,200+ weekly incremental sales via promotional displays and raised $1,000+ for local charities.