Alexander Parker

At Rocket Mortgage, I helped scale an AI-assisted document extraction initiative from 3 to nearly 50 document types while maintaining 97%+ output-validation accuracy. As part of the founding leadership team, I led rollout support, training, shadowing, go-live sign-off, and structured frontline feedback for technology partners.

I built a multi-variable Excel reporting framework and audited Power BI dashboards to give leadership cleaner, audit-ready visibility into production, quality, turn times, overtime, and implementation progress. I translate workflow, data, and stakeholder needs into practical execution plans, risk escalation, and measurable operational improvements.

Earlier at Rocket Mortgage, I managed complex underwriting pipelines with zero quality-control or audit findings, resolved about 100 client escalations per day, and ranked in the top five companywide for escalation resolution. I also guided refinance clients through loan options while maintaining a 4.9/5.0 client satisfaction rating.

At CaddieMaster, I managed six locations, 100+ certified caddies, $175K+ in bi-weekly payroll, and $30K+ operating budgets. I bring hands-on experience building staffing processes, coaching teams, strengthening compliance, and helping people adopt new ways of working.