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Vincent Coil

@vincentcoil

I lead cross-functional programs that automate operations, strengthen compliance, and deliver scalable customer and business outcomes.

United States
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What I'm looking for

I'm looking to lead cross-functional programs where I can improve operational processes, automate workflows, strengthen governance and compliance, and deliver measurable customer and business outcomes.

I've led program and operations initiatives at Amazon Web Services and Amazon, improving automation, governance, compliance, and customer-facing processes. At AWS, I accelerated billing automation for 24,733 enterprise customer payers and built a 2025 roadmap spanning 15 strategic initiatives.

I've also supported AWS Marketplace Purchase Financing launches, automated risk screening for 115K+ merchant domains, reduced support response times by 50%, and strengthened controls for a $140M loan portfolio. I bring structured program execution, stakeholder alignment, process design, and practical operational rigor to complex cross-functional work.

Experience

Work history, roles, and key accomplishments

AS

Customer Success Program Manager

Nov 2024 - Apr 2026 (1 year 5 months)

Supported cross-functional programs by coordinating project execution, monitoring timelines, and managing stakeholder communications. Produced project reporting and dashboards, and contributed to workflow optimization that enhanced operational efficiency and project visibility.

Amazon logoAM

Quality Auditor

Jan 2014 - Dec 2015 (1 year 11 months)

Performed quality audits to ensure compliance and operational standards.

Amazon logoAM

Technical Account Manager, Seller Support

Jan 2013 - Dec 2014 (1 year 11 months)

Provided technical account management and seller support services.

MI

Account Manager

Medrecs, Inc.

Jan 2007 - Dec 2011 (4 years 11 months)

Managed client accounts and relationships.

HI

Branch Manager & Senior Loan Officer

Horizon Mortgage & Investment

Jan 2006 - Dec 2008 (2 years 11 months)

Managed branch operations and originated mortgage loans.

AI

Owner & Designated Broker

All Inclusive Mortgage, Inc.

Jan 2005 - Dec 2007 (2 years 11 months)

Owned and operated a mortgage brokerage, serving as designated broker.

PM

Loan Officer

Pacific Crest Mortgage

Jan 2004 - Dec 2006 (2 years 11 months)

Originated mortgage loans and assisted clients with financing.

Education

Degrees, certifications, and relevant coursework

University of Washington logoUW

University of Washington

Bachelor of Science, Political Science

Bachelor of Science in Political Science, incomplete.

Green River College logoGC

Green River College

Associate of Arts, General Studies

Associate of Arts in General Studies.

Tech stack

Software and tools used professionally

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