Hugh Scott

Managed daily operations for a high-volume team, overseeing pipeline health, file quality, SLA attainment, and compliance with regulatory and investor requirements. Served as escalation point for complex issues and coordinated cross-functionally with Sales, Underwriting, Closing, and Servicing.

Investigated complex case escalations with precise documentation, ensuring all handling met regulatory, operational risk, and compliance standards.

Led a 14-person multi-state team, managing pipeline oversight, staffing, and production goals. Applied Six Sigma methodology to reduce cycle times by 20% and trained staff on regulatory requirements.

Built a departmental project prioritization and operations platform from the ground up, managing vendor relationships and overseeing $100M+ in financial transactions with zero compliance exceptions over three years. Developed executive-level reporting systems and cross-training programs.

Hired to build a departmental PM function from scratch, leading a team of 6 direct reports managing concurrent projects valued between $100K and $1.2M. Improved completion rates by 45%.

Managed multi-vendor operational requirements through full project lifecycle from kickoff through UAT and launch, supporting the rollout of corporate payment facilitators.

Managed cross-functional projects within the established PMO, delivered executive presentations, and led on-time completion of the SD 11-12 Supplemental Directive compliance initiative.

Managed Default Servicing and QA Validation teams, supervising 12 to 20 staff across daily operations, quality compliance, and performance management.

Coordinated loan processing activities and supported mortgage operations.

Specialized in mortgage loan processing and support.

Processed loan applications and supported mortgage operations.

Certified ScrumMaster (CSM) in progress, expected completion in December 2026.

Bachelor of Arts in Communication and Media Studies from Johnson C. Smith University.

Completed PMP certification coursework at Canyon State Institute.

Earned Six Sigma Green Belt certification from ING Direct.

Previously active SAFE Act certification obtained during Wells Fargo tenure.

Completed situational leadership and compliance training at JPMorgan Chase.

Earned Management II Certificate from University of Delaware in partnership with ING Direct.