Courtney funchess
@courtneyfunchess
PMP-certified Project Manager driving KPI-led operational and digital improvements through structured governance and cross-functional leadership.
United StatesWhat I'm looking for
I’m a PMP-certified Project Manager who partners with clients and cross-functional teams to plan and execute digital and operational improvement projects—from discovery through implementation. I establish project governance, define success metrics, and keep delivery on track through milestone tracking, risk logs, and clear stakeholder communication.
In technology adoption and implementation leadership at General Motors, I coordinated execution across a 70-location portfolio by tracking KPIs, aligning stakeholders, and standardizing accountability processes. I increased connected vehicle activations by 15%, improved key performance metrics by 20% in underperforming locations, and supported executive reporting with KPI dashboards that translated operational data into actionable recommendations.
Earlier, I built decision support through operational dashboards and centralized reporting, and I led high-volume workflows as a senior underwriter and team lead—driving measurable performance gains like faster loan turnaround (25%), reduced review time (30%), and productivity improvements (20%) with lower processing errors (25%). I bring that same disciplined, data-driven execution to every engagement, whether it’s change management, requirements gathering, or continuous process optimization.
Experience
Work history, roles, and key accomplishments
Led technology adoption and implementation across a 70-location portfolio, coordinating stakeholders, tracking milestones, and monitoring KPIs to increase connected vehicle activations by 15%. Identified operational risks and process gaps and implemented standardized improvements, increasing key performance metrics by 20% and improving product utilization and customer retention by 2–3% month over
Data Analyst Coordinator
Ncfdd
Jul 2023 - Oct 2023 (3 months)
Built and maintained operational dashboards and centralized reporting tools to improve data accessibility, project visibility, and decision support across departments. Performed marketing data analysis to produce benchmarking insights used in program planning and optimization, ensuring data accuracy and consistency.
Managed end-to-end recruiting operations for more than 20 concurrent requisitions, coordinating stakeholders, tracking milestones, and monitoring SLAs to ensure timely hiring lifecycle execution. Developed tracking dashboards and standardized workflows that improved reporting accuracy and reduced administrative effort by 3–6 hours per recruiter weekly.
Managed a daily pipeline of 20 complex loan files with 93%+ compliance and collaborated cross-functionally to reduce loan turnaround times by 25% and streamline review processes by cutting review time 30%. Assessed borrower financials, property data, and risk factors using regulatory guidelines and fraud detection tools to meet quality and compliance standards.
Senior Team Lead / Senior Underwriter
United Wholesale Mortgage
Jan 2019 - Jul 2020 (1 year 6 months)
Led daily operational workflows for a team of 8–12 underwriters, coordinating priorities, monitoring KPIs, and facilitating daily huddles to improve productivity by 20% through standardized processes. Evaluated 30+ mortgage files weekly, reduced processing errors by 25%, and provided operational insights to senior leadership to drive continuous improvement.
Education
Degrees, certifications, and relevant coursework
Tiffin University
Master of Business Administration (MBA), Business Administration
Earned a Master of Business Administration (MBA) from Tiffin University.
University of Michigan
Dual B.A., Sports Management & Sociology
Earned a dual B.A. in Sports Management and Sociology from the University of Michigan.
Per Scholas
Software Development Bootcamp, Software Development (MERN Stack)
Completed a software development bootcamp focused on the MERN Stack at Per Scholas.
Project Management Institute (PMI)
Project Management Professional (PMP), Project Management
Earned the Project Management Professional (PMP) certification through the Project Management Institute (PMI).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
Interested in hiring Courtney?
You can contact Courtney and 90k+ other talented remote workers on Himalayas.
Message CourtneyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
