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Katie Orong

@katieorong

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Program manager driving operational excellence and scalable process improvements.

United States

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What I'm looking for

I seek a collaborative, data-driven role where I can lead cross-functional teams, scale processes, drive operational excellence, and deliver measurable quality and cost improvements.

I am a seasoned operations and program manager with 7+ years designing global procedures, motivating teams, and scaling processes for efficiency. I combine data analysis, Lean Six Sigma, and Agile frameworks to deliver measurable quality and performance improvements.

At Uber, I executed strategies that improved accuracy, redesigned workflows, and managed 250+ BPO agents and auditors, delivering KPI gains and cost savings. I have a track record of rapidly increasing accuracy and reducing escalations through targeted process changes and stakeholder alignment.

Previously, I delivered significant savings and operational improvements in roles spanning policy & compliance, PMO project support, IT implementation, and nonprofit operations. My achievements include boosting case completion quality, reducing launch times, and recovering substantial rental income for a large housing portfolio.

I am results-driven, collaborative, and focused on translating analytics into actionable process improvements and scalable programs. I hold a M.A. in International and Intercultural Communication, a B.A. in Communication, Lean Six Sigma Yellow Belt, and Certified Scrum Master credentials.

Experience

Work history, roles, and key accomplishments

Operations Project Manager

Uber

Mar 2024 - Oct 2025 (1 year 7 months)

Executed operations strategies and QA programs, redesigning workflows and feedback loops to improve accuracy by up to 30% and increase KPIs 10% while managing 250+ BPO agents and reducing escalations 70%.

Process Improvement Data Analysis Agile Scrum Quality Assurance Stakeholder Management KPI Tracking Cross Functional Collaboration

Policy & Compliance Specialist

Uber

Jun 2023 - Apr 2024 (10 months)

Delivered scalable compliance solutions and revised workflows for healthcare document reviews that improved case completion quality 20% and contributed to $50M in savings over seven months.

Compliance Process Improvement Documentation Quality Assurance Change Management Risk Assessment

PMO Project Specialist

Plexus Worldwide

Mar 2022 - Apr 2023 (1 year 1 month)

Reviewed and scaled operational processes to accelerate product page updates and reduced launch times 75% by implementing revised workflows and supporting cross-functional transitions to BAU.

Smartsheet Project Management Executive Communication Cross Functional Collaboration Change Management Excel

IT Implementation Manager

Nextiva

Feb 2021 - Mar 2022 (1 year 1 month)

Coordinated UAT for Microsoft Teams implementation, reducing timelines 50% and improving playbooks; collaborated with supply chain to close 60+ customer accounts through operational solutions.

UAT Implementation Management Playbook Development Project Planning & Customer Success Remote Work

Community Operations Manager

Rocky Mountain Communities

Jan 2020 - Feb 2021 (1 year 1 month)

Redesigned community programs and workflows to increase event attendance 30% and developed rental assistance strategies that recouped $1.1M from 130+ units over seven months.

Program Management Financial Reporting Community Engagement Nonprofit Operations

Marketing Operations Manager

NCS Analytics

May 2018 - Apr 2019 (11 months)

Applied data analytics and trend monitoring to grow organic social engagement, increasing Twitter followers 400% in nine months and improving marketing operations processes.

Marketing Analytics Social Media Growth Data Analysis Operations Management Reporting Content Strategy

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Arts, Communication

Earned a Bachelor of Arts in Communication, concentrating on communication practices and media relevant to organizational and public contexts.

Six Sigma (Lean Six Sigma - Yellow Belt)

Lean Six Sigma - Yellow Belt, Process Improvement

Completed Lean Six Sigma Yellow Belt training focused on process improvement and basic Six Sigma methodologies.

Scrum Alliance

Certified ScrumMaster, Agile / Scrum

Certified as a Scrum Master through Scrum Alliance, demonstrating knowledge of Scrum framework and agile team facilitation.

University of Denver

Master of Arts, International and Intercultural Communication

Completed a Master of Arts in International and Intercultural Communication with a minor in International Business, focusing on cross-cultural communication and global business contexts.