Alev Gunes
@alevgunes
Senior Account Manager driving B2B SaaS revenue growth through expansions and renewals.
PortugalWhat I'm looking for
I’m a Senior Account Manager with 7+ years driving revenue growth in B2B SaaS and tech-enabled platforms. At Duel Tech, I joined as the 4th employee and owned the full upsell and renewal motion for 4 years across up to 40 mid-market and enterprise accounts, generating £1.5M+ in new and upsell revenue and retaining 85%+ of my book of business.
I led managed services sales to create a net-new expansion revenue stream, ran QBRs and executive check-ins using data-driven health scoring, and tailored account-based marketing strategies with product, marketing, and leadership. I also built C-Suite relationships through in-person workshops at billion-dollar brands, supported investor-facing narratives during the Series A journey, and co-led Duel’s B Corp certification process.
Experience
Work history, roles, and key accomplishments
Global Senior Account Manager
Duel Tech
Jul 2019 - Feb 2026 (6 years 7 months)
Owned upsell and renewal motions for up to 40 mid-market and enterprise accounts, generating £1.5M+ in new and expansion revenue and retaining 85%+ of the book of business. Identified and launched managed services as a net-new expansion lever, closing up to £350K ARR deals and driving 30%+ contract expansion via executive relationship depth and QBR-driven growth actions.
Managed 200+ property owner accounts, maintaining high satisfaction while identifying revenue expansion and service upgrade opportunities. Led the Perth market launch end-to-end and trained the first recruit cohort, earning two consecutive quarterly performance prizes for client management and commercial contribution.
Internal Account Manager
Telco Switch
Jan 2018 - Mar 2018 (2 months)
Managed a short-term portfolio of business accounts, supporting account relationships and commercial outcomes during a contract assignment.
Education
Degrees, certifications, and relevant coursework
TEFL LAB (Trinity College London accredited)
TESOL Certificate, TESOL
Completed a TESOL Certificate via TEFL LAB, accredited by Trinity College London.
Leeds Trinity University
Bachelor of Arts (Hons), Film Studies
Grade: 2:1
Earned a BA (Hons) in Film Studies, achieving a 2:1.
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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