Open to opportunities

Krati Saran

@kratisaran

Message

Customer-focused operations and product support specialist with 8+ years in EdTech and SaaS.

India

Message

What I'm looking for

I seek a customer-centric operations or product support role in an EdTech/SaaS company where I can optimize workflows, lead teams, and drive user satisfaction and product adoption.

I am a customer-focused operations and product support specialist with over eight years of experience in EdTech and SaaS environments, skilled in user support, training, product testing, and cross-functional collaboration.

In operations leadership roles I developed and executed workflows, performance metrics, and delivery processes to improve efficiency and drive user satisfaction through clear communication and technical insight.

I have led advisor and talent onboarding, forecasted capacity needs with recruiting partners, and managed regional student-mentor allocations while running product validation and app utilization testing to optimize engagement.

I also drove revenue and scale through recruitment, marketing, and administrative strategies, established online education systems and school communication channels, and supported HR talent acquisition and stakeholder management initiatives.

Experience

Work history, roles, and key accomplishments

Customer Insights Specialist

Mentoria Private Limited

Apr 2024 - Aug 2024 (4 months)

Conducted prototype and user validation testing for app development, produced MOAT metrics and user validation documents, and facilitated app utilization testing to optimize engagement.

User Testing Product Development MOAT Google Workspace Loom Canva User Research

Operations Manager

Mentoria Private Limited

Jun 2022 - Mar 2024 (1 year 9 months)

Developed and executed strategic operations and product utilization plans, led recruitment and training, and monitored performance metrics to improve user engagement and retention across B2C services.

Operations Management Talent Acquisition Product Testing Performance Metrics Asana Google Workspace

School Administration Officer

Delhi World Public School

Feb 2020 - Feb 2022 (2 years)

Managed school databases, vendor agreements and communications, led recruitment and staff development, and implemented an online education system and social media presence during the pandemic.

School Administration Vendor Management Recruitment Online Education Social Media Management CRM

Center Administrator

Arihant Academy

Apr 2017 - Feb 2020 (2 years 10 months)

Scaled center operations from 5 teachers and 50 students to 30 staff and 400 students across two branches by implementing hiring, scheduling and course-planning processes that increased revenue.

Scheduling Marketing Student Recruitment Operations