ale marcos

I am an experienced customer service professional with over five years in diverse roles, including training, tech support, web design, sales, and domain management. My ability to adapt quickly to new challenges has allowed me to consistently enhance customer experiences and deliver high-quality service. I pride myself on being a versatile problem solver and a subject matter expert in my field.

At TELUS International, I have excelled as a Wix Customer Service Representative and Expert Agent, where I memorized over 25 company products and services. I trained more than 40 new hires, ensuring they understood company policies and compliance. My experience also includes working as a Travel Agent for Entertainment Benefits Group, where I closed over 80 sales and provided personalized support to clients, enhancing their overall experience.

In addition to my customer service roles, I have freelanced as a Community Manager, creating engaging content for platforms like TikTok and Instagram. I developed strategies to attract and retain community members while managing Google Ads and Facebook Ads campaigns. My educational background includes a specialization in Business Administration and various certifications that complement my skills in sales and customer satisfaction.