Looking for a job

Susy Cardenas

@susanamota

Customer service professional with 5+ years of experience in customer support, technical assistance, sales, and booking management.

Guatemala

Message

What I'm looking for

I'm looking for a flexible, worldwide remote or contractor role of 15–25 hours per week where I can support customers, operations, or marketing work using my bilingual communication, SaaS support, and digital marketing skills.

I've supported global monday.com users through email, live chat, calls, and video demonstrations, troubleshooting issues and guiding customers through product workflows. I also supported Hilton guests in English and Spanish with reservations, changes, cancellations, and sales opportunities.

Across 5 Star Call Centers, Conduent, and hospitality roles in Antigua Guatemala, I've handled high-volume customer inquiries, website support, data processing, upselling, and cross-selling while maintaining quality and productivity standards. I'm available immediately for flexible remote contractor work.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

5 Star Call Centers

Aug 2024 - Aug 2026 (2 years)

Provided website support and navigation guidance, resolving customer questions and platform issues. Handled general inquiries with a focus on clear communication and fast resolution.

Customer Service Website Support Problem Solving Communication Skills

Reservations & Customer Service

Teleperformance Guatemala - Hilton Hotels

Jan 2024 - Dec 2024 (11 months)

Supported Hilton guests in English and Spanish with reservations, changes, cancellations and general information. Used upselling and cross-selling techniques to contribute to sales targets.

Reservations Customer Service Upselling Cross Selling Bi lingual

Customer Service Representative

TELUS Guatemala - monday.com

Jan 2022 - Dec 2024 (2 years 11 months)

Delivered SaaS support to users worldwide through email, live chat, calls and video demonstrations. Explained product features, troubleshot user issues and provided practical workarounds.

SaaS Support Email Support Live Chat Troubleshooting Video Demonstrations

Transaction Processor / Data Entry

Conduent Guatemala

Jan 2020 - Dec 2021 (1 year 11 months)

Processed U.S. health-insurance data accurately under strict quality, confidentiality and productivity metrics. Maintained data quality and consistency in a high-volume back-office environment.

Data Entry Data Processing Quality Assurance Confidentiality