At Worldpackers (Epic Trips), I coordinate cross-functional initiatives across CX, Sales, and Product, and own process design, documentation, and HubSpot operations. I designed an AI-assisted support workflow with Claude that turns recurring WhatsApp interactions into standardized HubSpot macros, cutting response time and improving consistency.
I also built automated pre-departure push notifications and lead development of the Safeguard and Safety First policies. My work includes maintaining FAQs and Destination Playbooks and coordinating a HubSpot conversation-history export to support a partner-facing AI chatbot integration.
Previously, at Wander, I managed supplier workflows and revenue projections for a luxury vacation-rental portfolio and created property visualization decks. Across travel and hospitality roles, I’ve worked on partner onboarding, commercial negotiations, performance analysis, and operational improvements.
