Angela Venegas

I’m an operations-minded customer support professional with 5+ years of experience leading teams, managing customer relationships, and building systems from scratch in high-pressure environments. I’m known for taking ownership, following through, and making sure nothing falls through the cracks.

In my operations leadership role, I was promoted to operational management within 90 days and took ownership of a 12-person team across kitchen and front-of-house. I handled daily customer experience, escalations, and member satisfaction, while creating and maintaining workflows like scheduling, vendor coordination, stock management, and daily reporting.

I also strengthened performance through structured processes—growing personal sales results by 40% by implementing follow-up systems and client relationship management. I managed CRM tracking and follow-up pipelines, trained and coordinated a team of 6, and developed onboarding materials so new team members could ramp up consistently.

Beyond operations, I bring bilingual community and customer-facing experience: managing digital communications and community engagement in both Spanish and English, handling inbound messages, and supporting order tracking across in-store and online channels. I’m drawn to mission-driven environments where responsiveness and emotional intelligence matter just as much as strong systems.