Open to opportunities

Mariana Cedrola

@marianacedrola

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Operations and customer-care leader driving growth and efficient teams.

Argentina

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What I'm looking for

I seek a role where I can lead operations or people teams, improve processes, and drive customer satisfaction in a collaborative, growth-focused company.

I am an operations and customer-care professional with extensive experience in people operations, customer support, and business growth across corporate and freelance roles. I have managed regional teams, led HR functions, optimized processes, and coordinated cross-functional initiatives to improve revenue and productivity.

My background includes positions as Regional Manager, General Manager, Operations Manager, and freelance Branding and Business Growth Consultant, where I delivered recruitment and onboarding programs, market research, sales strategy, SEO/SEM and social media strategy, and customer document processing for embassies. I bring practical experience with SAP, Bitrix24, Salesforce, Zendesk, QuickBooks and a broad suite of productivity and collaboration tools.

I am organized, detail-oriented, people-focused and continuously learning new digital skills; I prioritize professional growth, operational efficiency, and building loyal customer communities through strong internal and external communications.

Experience

Work history, roles, and key accomplishments

Current

Branding & Business Growth Consultant

Current

Freelance

Oct 2022 - Present (3 years 4 months)

Provide personal branding, marketing planning, and HR/operations consulting to companies and individuals, driving client visibility and process improvements since 2022.

Personal Branding Social Media Strategy SEO SEM HR Operations Marketing Planning Content Writing Process Optimization

Customer Support Specialist

Govassist

Feb 2023 - Sep 2023 (7 months)

Handled customer care across email, live chat and phone and processed travel documents while liaising with embassies, improving resolution efficiency during tenure.

Customer Support Live Chat Phone Support Document Processing Zendesk CRM

Operations Manager

Camballet IECC Real Estate

Dec 2019 - Jan 2023 (3 years 1 month)

Managed operations, recruitment, onboarding and training while optimizing processes, coordinating marketing and supplier hiring to improve operational efficiency.

Operations Management Recruitment Onboarding Process Optimization Supplier Management Accounting Support

Office Manager

Camballet IECC Real Estate

Mar 2021 - Jan 2022 (10 months)

Performed personnel training, quality control and administrative accounting tasks while supporting executive operations and interdepartmental coordination.

Office Management Training Quality Control Administrative Support CRM

Sales Manager

El Emporio de Lanús S.R.L.

Apr 2018 - May 2018 (1 month)

Led a 15-person sales team, developed sales strategy and onboarding processes, and increased team productivity during a short-term replacement role in 2018.

Sales Management Team Leadership Sales Strategy Onboarding Social Media Strategy

General Manager

Suiri S.R.L. & Área Cocktail S.R.L.

May 2014 - Jun 2015 (1 year 1 month)

Managed operations including purchasing, supplier hiring, HR, inventory and events planning while supporting accounting and promotional activities.

General Management Procurement Supplier Management HR Inventory Management Event Planning Budgeting

Regional Manager & HR Analyst

Latam Telecom S.A.

Mar 2012 - Nov 2014 (2 years 8 months)

Served as CHRO and head of sales for Argentina and Uruguay, leading recruitment, training, budgeting and regional sales and marketing initiatives.

HR Leadership Recruitment Onboarding Training Regional Sales Market Research Budgeting

Education

Degrees, certifications, and relevant coursework

ISFT N°172, Lomas de Zamora

Associate Degree, Digital Communications

2024 -

Associate in Digital Communications studies begun Nov 2024 and continuing, focusing on digital tools and communications.

ISFT N°173, Lomas de Zamora

Bachelor, Public Relations

2019 - 2021

Bachelor in Public Relationship completed from Feb 2019 to Dec 2021 with emphasis on public relations and interpersonal communication.

Universidad Tecnológica Nacional (UTN), National Technological University of Buenos Aires

Associate Degree, Community Management and Digital Strategies

2016 - 2016

Associate degree in Community Management and Digital Strategies completed Feb 2016 to Dec 2016 focusing on community management and digital strategy implementation.

University of Buenos Aires (UBA)

Accounting Assistant, Accounting

2016 - 2016

Accounting Assistant program undertaken Feb 2016 to Dec 2016 covering accounting assistance and administrative tasks.

Instituto Superior Mariano Moreno

Bilingual Executive Secretary (Level Assistant), Executive Assistance

2006 - 2006

Bilingual Executive Secretary (Level Assistant) program completed Mar 2006 to Dec 2006 focusing on executive support and bilingual administrative skills.