Open to opportunities

Natali User

@nataliuser1

Hospitality reservations and operations manager combining sustainable tourism expertise with revenue-focused, guest-first execution.

Argentina

Message

What I'm looking for

I’m looking for a hospitality role where I can lead reservations and operations, optimize RevPAR/ADR, and deliver sustainable, luxury-level guest experiences using strong SOPs and KPI-driven team leadership.

I’m a hospitality professional focused on reservations and operational excellence, with experience leading teams and improving guest outcomes. As Reservations Manager (2024 - Present), I’m managing 3 hotels in South Beach, Miami, USA—bringing structure, accountability, and revenue-aware decision making to daily execution.

Earlier, I served as General operational manager (2019 - 2022) at Granados hostel in Buenos Aires, where I planned, organized, and coordinated the full operation, managed a 14-person team, and implemented an environmentally sustainable hostel model. I also built and led sales & reservations operations (2018 - 2020), supported CRM/administrative workflows, and worked as a Project Analyst (2022 - 2023) for ReservAR and the Economic Observatory—so I can connect hospitality execution with program and process thinking.

Experience

Work history, roles, and key accomplishments

Current

Reservations Manager

Current

Think Hospitality

Jan 2024 - Present (2 years 5 months)

Manage reservations and hospitality operations for 3 hotels in South Beach, Miami. Coordinate day-to-day booking and guest-facing processes to ensure smooth service across properties.

Hotel Reservations Hospitality Operations Customer Service Amadeus CRM Administration

Project Analyst

FEHGRA

Jan 2022 - Jan 2023 (1 year)

Supported work for ReservAR’s Economic Observatory and initiatives across the Department of Informals and the Department of Capacitation. Contributed to project analysis and operational reporting to support program decisions.

Economic Analysis Tourism Hospitality Analytics Data Driven Decision Making Program Analysis

General Operations Manager

Granados Hostel

Jan 2019 - Jan 2022 (3 years)

Planned and coordinated end-to-end operations for Granados Hostel, hiring, training, and supervising a team of 14. Managed budgets and revenue activities while implementing an environmentally sustainable hostel and executing COVID-19 protocols.

Hotel operations management Team Leadership Budget Oversight Revenue Management Sustainable Operations Conflict Resolution Quality Assurance

Sales & Reservations Manager

Aires Del Delta

Jan 2018 - Jan 2020 (2 years)

Planned, organized, trained, and coordinated the sales and reservations team. Planned and managed marketing, advertising, and sales campaigns to drive bookings and support revenue goals.

Sales & Management Reservations Management Marketing Campaigns Revenue Optimization

Administrative

CM Reservas

Jan 2017 - Jan 2018 (1 year)

Provided remote administrative support, including mailing and CRM management for CM Reservas. Maintained customer and operational records to support ongoing reservations activity.

Remote Administration CRM Administration Data Entry Office Tools Customer Service Support