salma eljaiek

I’m a bilingual Virtual Assistant and Operations Support professional with experience managing client information, maintaining accurate records, coordinating workflows, and supporting day-to-day business operations in remote environments. I’m known for strong attention to detail, ownership of responsibilities, and delivering high-quality work in both English and Spanish.

In my current role as a Dispatch Analyst (Operations Support) at NuVision Auto Glass, I manage and maintain accurate client and service information across internal systems to support daily operations. I coordinate scheduling and communication between clients, technicians, and internal teams, review and update operational records to ensure data accuracy and workflow continuity, and monitor service schedules and task completion to meet deadlines.

Previously, as a Project & Operations Support Intern, I reduced record errors by 30% through improved data verification and documentation processes, while maintaining and updating operational records and spreadsheet documentation to support reporting accuracy and regulatory compliance. I’ve also supported client-facing operations—processing 50+ monthly service requests, maintaining organized records, and following up on pending items—so I bring both operational rigor and clear, professional communication.