Open to opportunities

adrian balanta

@adrianbalanta

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Administrative Analyst and Virtual Assistant delivering data-driven reporting and executive-ready support remotely.

Colombia

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What I'm looking for

I’m looking for a remote, fast-paced role where I can support executives and operations—handling calendars, inboxes, scheduling, and task tracking—while using Excel reporting and data analysis to deliver actionable insights.

I’m a bilingual Business Administrator and Administrative Technologist with 4+ years of experience supporting operations in Banking, Healthcare, BPO, and Agroindustry. I specialize in administrative support, data analysis, reporting, and process optimization across fast-paced, international environments.

In my current role as an Administrative Analyst, I provide administrative support for payroll, financial records, and vendor coordination. I manage payroll processing and financial data in Microsoft Excel, and I deliver reporting and data-driven insights by improving decision-making through database management, validation, and analysis.

I also strengthen day-to-day execution through calendar management, scheduling, and task tracking, including organizing meetings via Zoom, Google Meet, and Microsoft Teams. I’ve earned measurable results—reducing payroll errors by 15%, improving vendor efficiency by 20%, and achieving 100% on-time project delivery through strong problem-solving, communication, and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Administrative Analyst

Current

Compañía Balanta S.A.S

Apr 2023 - Present (3 years)

Provided administrative support for payroll, financial records, and vendor coordination, improving data accuracy and reporting timeliness. Reduced payroll processing errors by 15% through Excel-based validation and optimized vendor management efficiency by 20%.

Microsoft Excel Payroll Administration Financial Reporting Vendor coordination Data Analysis Calendar Management Database Management Microsoft Teams

Bilingual Customer Service Advisor

Accedo

Mar 2022 - Apr 2023 (1 year 1 month)

Delivered virtual customer support via email, chat, and phone while managing cases and coordinating resolutions. Improved service/response-time metrics by 9% and achieved 90%+ customer satisfaction while consistently meeting 100% of KPIs.

Customer Service Case Management Email Support Chat Support Phone Support Task Management Data Entry KPI Tracking Problem Solving

Financial Services Advisor

BBVA

Jan 2020 - Jan 2021 (1 year)

Supported clients with financial products and services while conducting analysis, reporting, and transaction/audit updates. Reduced customer waiting times by 12%, increased credit card sales by 5%, and maintained 100% audit compliance through rigorous process control.

Financial Services Support Transaction Processing Audit & Compliance Customer Profiling Process Optimization Client Communication