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Juan David Beltrán Palacios

@juandavidbeltrnpalac

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Bilingual executive virtual assistant delivering efficient operations and customer excellence.

Colombia

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What I'm looking for

I’m looking for a stable job that let me share my experience doing my best to reach the company objectives while I learn as much a I can.

I’m a bilingual Executive Virtual Assistant and Operations Support professional with 4+ years of experience supporting leadership teams, managing administrative operations, and driving process improvement across fast-paced technology and retail environments. I coordinate priorities, streamline workflows, manage executive communications, and deliver consistent customer experiences through email, chat, and phone.

In my recent role as an Executive & Technical Support Coordinator, I managed calendars, schedules, reports, and task follow-ups; prepared performance reporting for business decisions; and maintained documentation and priority tracking across multiple projects. I also produced KPI reporting, handled customer escalations and warranty processes, and was ranked among iShop Colombia’s Top 5 technicians for service excellence, with an additional Customer Service & User Experience recognition from Apple Academy.

Experience

Work history, roles, and key accomplishments

Executive & Technical Support

Puntonet Insuperable S.A.S

Sep 2024 - Jun 2025 (9 months)

Provided bilingual (English/Spanish) executive and customer support via email, chat, and phone, managing calendars, schedules, and task follow-ups. Coordinated issue resolution, maintained documentation across projects, and prepared performance and incident reports to improve service quality.

Bilingual Support Customer Support performance reporting Documentation And Reporting Task Coordination Incident Reports

Executive & Administrative Support

iShop Colombia

Feb 2022 - Oct 2023 (1 year 8 months)

Coordinated management schedules and meetings, produced KPI reports, and supported process improvements to enhance operational efficiency. Managed customer escalations and warranty processes while collaborating cross-functionally to ensure timely issue resolution, earning Top 5 technician recognition for service excellence.

Executive Administrative Support KPIs Process Improvement Customer Escalation Warranty Management Cross functional Coordination Customer Service

Sales & Administrative Assistant

iShop Colombia

Sep 2020 - Jan 2022 (1 year 4 months)

Supported Apple business clients with proposals, quotations, contracts, and invoicing, scheduling follow-ups and maintaining accurate client records. Produced management and commercial operations reports and provided customer relationship management and administrative support to drive business growth.

Sales Administration Contract Support Invoicing Client Records Reporting Customer Relations Management Documentation

Operations Intern

The Elite Flower S.A.S

Sep 2019 - Feb 2020 (5 months)

Designed performance dashboards and operational reports for management, standardizing documentation and administrative processes across departments. Conducted efficiency studies to optimize resources and workflow performance.

Performance Dashboards Operational Reporting Process documentation Standardization Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Corhuila University

Industrial Engineering (In progress), Industrial Engineering

Pursuing Industrial Engineering at Corhuila University, expected to graduate in 2026. Focuses on building operational and analytical skills aligned with engineering practice.