Ale Peniche

I’m a results-driven Remote Operations Specialist with 3+ years supporting executives and distributed teams in high-volume environments. I focus on making operations run smoothly through CRM administration, clear reporting, and dependable cross-functional coordination.

In my current role at Bloom, I manage end-to-end administrative operations for a remote team, including email triage, internal documentation, and follow-up tracking. I designed and maintain Google Sheets dashboards that give leadership real-time visibility into tasks, statuses, and deadlines.

I also standardize how work gets done by authoring and organizing SOPs and onboarding documents—so recurring processes are consistent and new team members ramp faster. I maintain CRM records with high accuracy standards to protect data integrity across client interactions and follow-up pipelines.

Previously, at TTEC Solutions and Concentrix Co., I coordinated daily priorities for distributed teams, built operational reports and performance trackers for planning decisions, and identified recurring issues through data analysis. I bring HubSpot CRM certification and Google-focused reporting and operations training, paired with fluent English (C1) and native Spanish to communicate effectively with international stakeholders.