Open to opportunities

Alejandro Poveda

@alejandropoveda

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Detail-focused Administrative Assistant leveraging customer support and project administration experience.

Colombia

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What I'm looking for

I’m looking for an Administrative Assistant role where I can apply my organized, compliance-focused record-keeping, clear communication, and problem-solving to support daily operations, improve accuracy, and help teams deliver a great customer experience.

I’m a detail-oriented professional with a background in chemistry and hands-on experience supporting high-volume customer workflows, coordinating workstreams, and maintaining meticulous records in compliance-sensitive environments. In my customer support roles, I delivered multichannel assistance using email, chat, phone, CRM, WhatsApp, and SMS—achieving a 0.1% error rate across 1,000+ audited cases and maintaining a 96% customer satisfaction score.

Now I’m focused on applying my administrative strengths to help teams run smoothly, stay accurate, and reduce friction for internal and external stakeholders. I’ve coordinated cases and needs across SalesCloud, Jira, and Salesforce, contributed to knowledge base improvements, and handled complex payment and account issues while translating technical details into clear next steps. I also bring project-administration experience from managing end-to-end procurement, inventory planning, purchase accounting accuracy, and regulatory documentation, supported by cross-functional communication to keep projects on schedule.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance (TP)

Oct 2025 - Present (7 months)

Delivered high-tier multichannel support (email, chat, phone, CRM, WhatsApp, SMS) for a global client base, maintaining a 96% customer satisfaction score. Achieved a 0.1% error rate across 1,000+ audited cases by resolving technical and payment/account issues while updating knowledge base articles.

Multichannel Support Salesforce Jira Knowledge Base Management Customer Satisfaction

Customer Service Advisor

Concentrix

Jan 2025 - Jun 2025 (5 months)

Provided customer support for a financial services client by actively listening, resolving issues, and navigating banking and CRM systems with full regulatory compliance. Documented account activities for reliable audit trails and improved first-call resolution to reduce escalations.

Customer Support Financial Services Support CRM Systems Regulatory Compliance First Call Resolution Customer Education

Volunteer Teacher

Universidad de los Andes

Aug 2024 - Nov 2024 (3 months)

Taught chemistry and organic processes at a local school as part of a university outreach initiative. Delivered structured lessons aligned with the prescribed study plan to reinforce key scientific concepts for secondary students.

Chemistry teaching Lesson planning Organic Chemistry Concepts Structured Curriculum Delivery Communication Community Outreach

Project Assistant

Studio M Designs Co.

Nov 2023 - Oct 2024 (11 months)

Managed end-to-end supply chain and administrative operations, overseeing inventory/material requirements for on-time project execution. Supervised the procurement lifecycle (vendor selection, purchase orders, delivery, reconciliation) and maintained accurate purchase accounting with strict compliance to Colombian legal and regulatory documentation.

Supply Chain Administration Procurement Vendor Management Inventory Management Regulatory Documentation Cross functional Coordination Administrative Operations

Emergency Response Brigade Member

Universidad de los Andes

Aug 2022 - Nov 2023 (1 year 3 months)

Trained for emergency first aid and vital support techniques as part of the university's official brigade. Supported campus safety through certifications in vehicle accident response and fire hose operation, strengthening communication and performance under pressure.

First Aid Certification Vital Support Techniques Vehicle Accident Response Emergency Preparedness Team Coordination Safety Procedures Crisis Response

Education

Degrees, certifications, and relevant coursework

Universidad de los Andes

Bachelor of Science, Chemistry

2022 - 2025

Activities and societies: Volunteer and brigade programs at the university.

Bachelor of Science in Chemistry from Universidad de los Andes (Feb 2022–Nov 2025), with emphasis on analytical and laboratory documentation skills. Participated in university volunteer and brigade programs.