Juan Diego Riveros

Reviewed and maintained authorizations, quotes, and required documentation for outgoing patient material requests, and built/maintained patient databases and clinical records to improve case-status traceability. Led documentation for a new 3D printing department and provided direct patient care alongside administrative process support.

Independently ran a sports community venture, managing budgets, scheduling, vendor and partner coordination, and end-to-end event logistics. Negotiated strategic partnerships and led digital marketing activities including a content calendar, copywriting, video production, and community engagement.

Supported SENA’s academic and student affairs area as an Academic Administrative Monitor by maintaining Excel-based administrative databases and coordinating appointments and academic activities. Transcribed and documented institutional meetings and followed up with students by phone to keep processes on schedule.

Provided bilingual (English/Spanish) phone support to international banking clients, assisting with transactions, account opening, and investment management while maintaining high customer satisfaction. Communicated clearly, empathetically, and solution-focused to resolve customer needs.

Delivered bilingual technical support for Apple customers, handling warranty scheduling, device configuration, and end-to-end troubleshooting. Guided customers through purchase and financial transaction processes with a focus on first-contact resolution.

Pursuing a technology degree in Prosthetics & Orthotics Development through SENA (in progress).