At Concentrix, I handled customer inquiries and requests through chat and email in English and Spanish. I resolved complaints with a focus on customer satisfaction and retention while maintaining quality standards and accurate documentation.
In a concurrent Internal Trainer role at Concentrix, I led training for new customer service agents and structured onboarding materials. I also coached new agents through their first weeks on the floor.
With a background in Interactive Design from Universidad EAFIT, I led digital projects including a web app for kidney transplant patients for Clínica Sommer and a UX redesign of the Metro de Medellín app. I also worked as an Administrative Assistant for a distribution company serving ice cream shops and restaurants, handling payments, inventory, billing, and administrative reports.
