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vane alvarez

@vanealvarez

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CRM / Data Quality Specialist at Unifirst who validated and maintained more than 28,345 customer and business accounts.

Colombia

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What I'm looking for

I'm looking for administrative and customer support work involving day-to-day operations, scheduling, client communication, CRM records, and high-volume administrative tasks in a remote environment.

At Unifirst, I managed and validated more than 28,345 CRM accounts, correcting missing, outdated, duplicate, or inconsistent information. I cross-referenced records with business systems and approved third-party sources, and researched discrepancies that needed additional verification.

At EPAM., I coordinated more than 6,000 interviews across multiple calendars and stakeholders. Earlier, as a Bilingual Support Agent at Teleperformance., I handled customer inquiries and provided first-level technical support for Microsoft 365, email, and basic network-related issues. I'm currently studying Data Science Engineering at Universidad Internacional de La Rioja (UNIR).

Experience

Work history, roles, and key accomplishments

CRM / Data Quality Specialist

Unifirst

Apr 2025 - Aug 2026 (1 year 4 months)

Managed and validated over 28,345 CRM accounts, ensuring accurate and complete customer records. Reviewed and updated account information by cross-referencing with external sources and corrected discrepancies.

CRM Data Validation Data Accuracy Data Verification Records Management Database Maintenance Google Excel Google Sheets Microsoft 365

Administrative Support Specialist

EPAM

Jul 2021 - Jul 2024 (3 years)

Coordinated over 6,000 interviews, averaging 20 per day, across multiple calendars and stakeholders. Managed high-volume scheduling, maintained records, and provided administrative and technical support in a remote environment.

Scheduling Calendar Management Administrative Support CRM Data Entry Documentation Communication Skills Excel Google Sheets Microsoft 365 Jira

Bilingual Support Agent

Teleperformance

Jan 2020 - Jul 2021 (1 year 6 months)

Handled 50+ customer support tickets per shift, providing first-level technical support for Microsoft 365 and email issues. Documented interactions in Zendesk and CRM systems and escalated cases as needed.

Customer Support Zendesk CRM Troubleshooting Microsoft 365 Email Support Bilingual English Spanish Documentation