Open to opportunities

Aleisha Plummer

@aleishaplummer

Message

Achievement-oriented customer service representative with a focus on satisfaction.

Jamaica

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an achievement-oriented and self-motivated individual with a strong background in customer service and sales. My experience includes working as a Customer Service/Sales Representative at Bad Pants Ja Ltd, where I assisted over 30 customers daily, ensuring they received exceptional service and support. I pride myself on my ability to build relationships and provide tailored outfit suggestions, which has contributed to a positive shopping experience for customers.

In my role as an Account Associate at VXI Jamaica, I handled high-volume telemarketing operations and developed a thorough understanding of company products to effectively address customer inquiries. I consistently exceeded sales goals by over 5%, demonstrating my commitment to enhancing company revenue and productivity. My proficiency in client management software and my ability to manage multiple tasks efficiently have been key to my success in these roles.

Experience

Work history, roles, and key accomplishments

Account Associate

VXI Jamaica

May 2024 - Jun 2025 (1 year 1 month)

Handled high-volume telemarketing operations with expert use of client management software and computer dialing. Placed 50+ outbound calls daily and scheduled appointments while responding to customer queries with accuracy and courtesy.

Telemarketing Client Management Outbound Calling Customer Service Sales Goals

Customer Service/Sales Representative

Bad Pants Ja Ltd

May 2023 - Dec 2023 (7 months)

Assisted 30+ customers daily with dressing rooms, including bringing clothing in assorted sizes and offering outfit suggestions. Operated cash register and processed customer transactions accurately and efficiently, handling cash, debit, and credit transactions.

Customer Service Sales Product Knowledge

Education

Degrees, certifications, and relevant coursework

Excelsior Community College

Certificate, Office Administration

Completed a comprehensive program in Office Administration, gaining proficiency in administrative tasks and office management. Developed skills essential for efficient office operations and support.

Tarrant High School

High School Diploma, General Studies

Grade: English A - II, Mathematics- III, Principles of Business- II, Electronic Document Preparation and Management- I, Mathematics Level 3 City and Guilds - Distinction, Principle of Customer Service Level 1 City and Guilds- Pass

Achieved strong results in CSEC and City & Guilds examinations, demonstrating proficiency in core subjects. Developed foundational knowledge in English, Mathematics, Business Principles, and Electronic Document Preparation.