Alec Ceh Viana
@aleccehviana
I coordinate training, knowledge systems, and operations that improve readiness across distributed, high-volume teams.
MexicoWhat I'm looking for
I've led onboarding, knowledge management, and operational readiness at Atento Servicios, where I was promoted to Lead Trainer during a seasonal ramp of approximately 700 hires.
I built SOPs, training decks, visual job aids, reference guides, and an internal learning podcast for Grubhub, Seamless, and three Swiss Colony workflows. By reviewing live interactions and KPI trends, I delivered targeted coaching and process updates that helped raise productivity to 96% in Q1.
My work also spans regulated healthcare client services at Stratus Video/AMN Healthcare, emergency interpretation for LanguageLine Solutions, and live broadcast logistics for Channel 13 Yucatán. I bring calm, accurate coordination to deadline-sensitive, multicultural, and high-stakes environments.
Today, I deliver bilingual marine education and safety briefings at Stingray Beach Cozumel, translating animal-welfare guidance into accessible experiences for international visitors. I'm motivated by building clear systems, supporting people, and making complex operations run smoothly.
Experience
Work history, roles, and key accomplishments
Marine Education & Guest Operations Guide
Stingray Beach Cozumel
Jan 2025 - Present (1 year 7 months)
Delivered bilingual marine-education, safety, and animal-welfare briefings for international visitors before guided encounters with stingrays and nurse sharks. Coordinated daily program delivery across guest flow, equipment readiness, timing, and safety protocols.
Guest Activities Host / Entertainment Operations Support
Fiesta Americana / Grupo Posadas
Jan 2025 - Present (1 year 7 months)
Hosted daily activities, themed programs, interactive shows, and private events for diverse international audiences. Coordinated small-stage setups, materials, staff assignments, guest flow, and last-minute operational changes across departments.
Provided real-time English-Spanish interpretation for 911, medical, law-enforcement, and domestic-crisis conversations. Maintained accuracy, confidentiality, neutrality, and composure while supporting people from diverse backgrounds in high-stakes situations.
Operations & Client Services Specialist
Stratus Video / AMN Healthcare
Jan 2022 - Jan 2024 (2 years)
Managed high-volume client and platform cases, prioritized urgent needs, tracked issues through resolution, and consistently met service-level expectations. Maintained accurate records and coordinated resolution across a distributed, multicultural team in a regulated healthcare environment.
Delivered 6-10 onboarding cohorts of 20-32 employees during the first seasonal ramp, facilitating systems, compliance, workflow, and performance training. Promoted to Lead Trainer for a second ramp of approximately 700 hires; coordinated trainer activity, curriculum delivery, coaching standards, and operational readiness.
Broadcast & Logistics Coordinator
Channel 13 Yucatán
Jan 2018 - Jan 2019 (1 year)
Coordinated an 8-person camera crew for live regional sports broadcasts across three cities. Managed equipment transport, setup, run-of-show logistics, and live-streaming operations under tight deadlines.
Content Creator & Digital Archive Coordinator
MACAY TV / Channel 13
Jan 2016 - Jan 2017 (1 year)
Produced weekly 3-8 minute animated pieces using Adobe Creative Suite, from research and scripting through final delivery. Built and maintained a searchable digital content archive, improving access to institutional knowledge.
Education
Degrees, certifications, and relevant coursework
Academlo
Certificate, Full Stack Development
2022 - 2023
Completed a Full Stack Development program, gaining skills in web development technologies.
Atento Services
Certificate, Project Management
2020 - 2020
Earned a Project Management Certificate, enhancing skills in project coordination and management.
Universidad Modelo
Bachelor of Arts, Communications
2013 - 2017
Pursued a Bachelor of Arts in Communications, focusing on media and communication studies.
AFORO Productions
Diploma, Event Production and Logistics
2016 - 2016
Completed an Event Production and Logistics Diploma, focusing on event planning and operations.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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