AVAlejandro Ceh Viana
@alejandrocehviana
Bilingual interpreter with strong technical and customer service skills.
MexicoWhat I'm looking for
With five years of diverse experience, I am a bilingual interpreter specializing in Spanish and English, adept at navigating complex communication scenarios across various industries. My journey has equipped me with a unique blend of social and technical skills, allowing me to excel in roles that require both customer service and technical proficiency.
Currently, I work as a Spanish/English interpreter for Language Line Solutions, where I manage high-stakes interactions for clients like 911 and VISA. My previous role as an Onboarding Manager at Atento Servicios SA de CV showcased my ability to enhance productivity through data-driven strategies, achieving a remarkable increase in employee performance. I am passionate about leveraging my skills to foster effective communication and problem resolution in any setting.
Experience
Work history, roles, and key accomplishments
LSSpanish/English Interpreter
Language Line Solutions
Apr 2024 - Present (1 year 1 month)
Interpreting for various clients across the American and European continents, providing services in Spanish to C1 level English. Experienced in managing time zones and utilizing leadership and negotiation skills for effective communication.
SHPhone Operator
Stratus Video / AMN Healthcare
Jan 2022 - Apr 2024 (2 years 3 months)
Handled 130 client issues daily while meeting KPIs and ensuring compliance with U.S. HIPAA regulations. Developed skills in remote teamwork and effective communication across different time zones.
ACOnboarding Manager
Atento Servicios SA de CV
Apr 2020 - Jan 2022 (1 year 9 months)
Trained and coached employees to improve productivity from 74% to 96%. Designed data-driven strategies for product lines and maintained client partnerships through regular reporting.
M1Content Creator
MACAY TV / Yucatán Channel 13
Aug 2016 - Aug 2017 (11 months)
Created motion graphic content for television segments, including scripting, producing, and editing animations. Managed archival of episodes and designed interactive animations.
FFProduction Assistant
FICMY FESTIVAL
Jul 2017 - Aug 2017 (1 month)
Assisted in resolving issues with department leaders to ensure production schedules were met. Managed logistics and researched materials for event decoration.
Education
Degrees, certifications, and relevant coursework
ACAcademlo
Certificate, Full Stack Development
2022 - 2023
Completed a Full Stack Development program, gaining skills in both front-end and back-end technologies, including JavaScript, React, and Node.js.
Atento Services SA de CV
Certificate, Project Management
2020 - 2020
Achieved a Project Management Model Certificate, focusing on effective project management strategies and methodologies.
MUModelo University
Bachelor of Communications, Communications
2013 - 2017
Earned a Bachelor of Communications degree, covering various aspects of media, communication strategies, and production techniques.
AFORO | Productions
Certificate, Event Production
2016 - 2016
Completed a course in Event Production, focusing on logistics and marketing strategies for successful event management.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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