Seeking a remote-first Customer Success role where I can leverage my skills in client communication and process optimization to enhance customer satisfaction and retention.
Looking for a job
Sofía Pre
@sofiapre
Bilingual Ops & Customer Success professional | Remote-first | U.S. client experience | Spanish & English
MexicoWhat I'm looking for
'm a bilingual (Spanish-English) operations and project professional with 5+ years of experience working remotely with U.S.-based clients and cross-functional teams. I specialize in keeping complex moving parts organized — from onboarding and implementation coordination to KPI dashboards, client reporting, and process documentation.
I'm known for clear communication, proactive problem-solving, and building the structure that helps teams work without chaos. I've managed delivery across 1,200+ sites in North America, led weekly client meetings, and developed tracking systems that give stakeholders real visibility.
I'm fluent in ClickUp, Asana, Slack, and Google Suite, and comfortable owning end-to-end workflows independently.
Currently looking for a remote-first role in Customer Success, Onboarding, or Operations — with a team that values clear processes and respects work-life boundaries.
Experience
Work history, roles, and key accomplishments
MC
Current
AI Language Evaluator
Multiple Clients
Jan 2019 - Present (7 years 5 months)
Evaluate AI model outputs for accuracy, fluency, reasoning quality, cultural alignment, and prompt adherence across Spanish and English. Built Spanish/English prompt–response evaluations and linguistic rubrics for Mexican and Latin American user contexts, and provided bilingual interpreting (Dec 2024–Apr 2025).
YI
Implementation Manager
Yupana, Inc.
May 2021 - Apr 2023 (1 year 11 months)
Managed delivery of fiber network modernization across 1,200+ sites in North America, consistently ahead of client expectations.
Coordinated field teams across U.S. and Canada across 4 simultaneous teams.
Managed 2-3 client accounts as primary point of contact for meetings and escalations.
Built KPI dashboards improving visibility and enabling proactive risk identification.
Created and managed social media content and product image design to strengthen brand visibility.
Managed vendor relationships and procurement of materials and equipment, ensuring quality and cost control.
Oversaw operational and financial planning for product development.
Monitored vendor invoicing and reconciliations, ensuring quality and budget control.
YI
Field Operations Coordinator
Yupana, Inc.
Apr 2020 - May 2021 (1 year 1 month)
Coordinated field operations across multiple U.S. states for 5 field teams, managing scheduling, dispatch, and resource allocation. Served as a key liaison between field teams, contractors, and network operations, maintaining compliance closeout documentation and resolving invoice discrepancies.
FA
Business Consultant
Falconi
May 2014 - Apr 2016 (1 year 11 months)
Applied PDCA to map, diagnose, and optimize business processes across industries in Brazil and Mexico. Reduced process approval times by 50%+ through system optimization and cross-functional collaboration, and developed SOPs supported by executive status reporting.
Coordinated internship/program operations for 28 students, 15 academic advisors, and 16 partner companies by managing tracking systems and communication workflows. Developed collaboration agreements and onboarding processes to improve placement outcomes.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
Master of Business Administration, Finance
2011 - 2014
Earned a Master of Business Administration with a Finance concentration at ITESM (2011–2014).
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
Bachelor of Science, Industrial and Systems Engineering
2006 - 2011
Earned a Bachelor of Science in Industrial and Systems Engineering with honors at ITESM (2006–2011).
University of Pittsburgh
Exchange Student
2010 -
Completed an exchange student term at the University of Pittsburgh in Aug–Dec 2010.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
40k-65k USD
Social media
Skills
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