Looking for a job

Lorena Loyo

@lorenaloyo

I build scalable program operations, improve workflows, and coordinate cross-functional delivery across global organizations.

Mexico

Message

What I'm looking for

I'm looking for program or operations roles where I can build scalable processes, improve cross-functional delivery, use data and automation to strengthen reporting, and coordinate complex international operations.

I've led global customer-retention operations for Microsoft through Inviso Team, coordinating renewal campaigns across up to 40 countries and building scalable workflows, quality controls, SOPs, and performance reporting. I also managed contractor payment operations for approximately 150 employees and contractors at Agile Engine.

Previously, I helped CloverLeaf Property Management scale from about 50 to 200+ properties and managed operational, financial, and vendor processes at the U.S. Embassy Mexico City. I bring 8+ years of cross-functional program, operations, process-improvement, and stakeholder-management experience across international environments.

Experience

Work history, roles, and key accomplishments

Homeroom English Teacher

evoke communication academy

Mar 2025 - Mar 2026 (1 year)

Managed daily classroom operations, lesson planning, schedules, and documentation in an international environment. Coordinated with colleagues and administration to maintain consistent processes and adapt to changing priorities.

Classroom Management Lesson Planning Organization Communication Skills Stakeholder Coordination Multicultural Environment

Program Manager

Inviso Team for Microsoft

Jan 2023 - Dec 2025 (2 years 11 months)

Managed end-to-end operational execution of a global Microsoft SMB customer-retention program, coordinating recurring license renewal campaigns across up to 40 countries. Built and scaled program workflows, coordinated cross-functional teams and vendors, and owned monthly reporting and performance analysis.

Program Management project lifecycle management Cross functional Delivery Operations Strategy Stakeholder Management Vendor Management SOP Development Data Analysis Salesforce SQL Microsoft Office Google Workspace Jira ClickUp Microsoft Teams Microsoft Copilot

Financial Analyst

Agile Engine

Jan 2023 - Dec 2023 (11 months)

Managed end-to-end contractor payment workflow for approximately 150 employees/contractors in Mexico, coordinating hours, rates, invoices, and disbursements. Owned monthly time-to-payment process, maintained financial records, and developed SOPs for financial processes.

Financial Analysis Contractor Payments Google Sheets Jira Process documentation SOP Development Cross functional Coordination Data Accuracy Confidentiality

Business Operations Manager

CloverLeaf Property Management

Jan 2020 - Dec 2022 (2 years 11 months)

Managed end-to-end operations for a portfolio of 200+ single-family properties, coordinating homeowners, tenants, vendors, and financial workflows. Designed standardized processes and SOPs, implemented ClickUp workflows, and helped scale operations from 50 to 200+ properties.

Operations Management Process Improvement SOP Development ClickUp Finance Operations Vendor Management Stakeholder Management Property Management Workflow Optimization

Office Manager

U.S. Embassy Mexico City

Jan 2017 - Dec 2020 (3 years 11 months)

Managed administrative, financial, and operational activities for the Embassy Health Unit, supporting U.S. and local medical staff. Coordinated medical evacuations, negotiated with hospitals, managed procurement and financial documentation, and developed SOPs. Received a Meritorious Honor Award from the U.S. Department of State.

Administrative Management Financial Management Procurement vendor negotiation SOP Development Training Cross functional Coordination Department of State

Workshop Coordinator & Purchasing

Instituto Valladolid

Jan 2016 - Dec 2017 (1 year 11 months)

Planned and coordinated professional development workshops, managing schedules, logistics, and materials. Coordinated 15 school events averaging 150 attendees and managed 300+ purchase orders with vendor payments.

Event Coordination Vendor Management Purchasing Logistics Stakeholder Communication Documentation