Alba User

Assisted customers in-store and provided tailored product advice, contributing to brand image and customer experience. Detected purchasing habits and consumer behavior, meeting monthly sales targets and KPIs.

Followed up on pending payments and client debts, handled incident reports and email communication, and collaborated with other departments to close cases.

Managed emergency calls and coordinated towing services, providing professional and calm support under pressure. Resolved incidents efficiently to ensure client satisfaction.

Performed appointment setting and lead qualification via inbound/outbound calls, using Salesforce and FOX CRM tools for task tracking. Handled customer service, provider coordination, service redirection, and case escalation.

Provided customer support through Zendesk, managing incidents and complaints using TMS, Connect, and Zendesk tools. Supported international customers in Spanish and English, handling emails, inquiries, and transportation-related cases.

Pursuing a Higher Vocational Diploma in Marketing & Advertising remotely, with an expected completion in the future.

Completed a Higher Vocational Diploma in Social Integration in Spain from 2019 to 2021.