Ledio Hoxha

I am a dedicated customer service professional with a strong background in handling various customer inquiries and issues via multiple channels, including phone, email, and live chat. My experience spans both B2B and B2C environments, where I have consistently delivered high-quality service, ensuring customer satisfaction and adherence to company policies.

In my roles at Ticketnetwork, Yeppon.it, and Booking.com, I have honed my skills in resolving complex customer issues, collaborating with internal teams to address technical and order-related problems efficiently. I am proficient in using tools like Zendesk, Salesforce, and Jira, which have been instrumental in managing customer interactions and escalations effectively.

My ability to work in remote environments, across different time zones, and handle rotating shifts has allowed me to adapt to diverse work settings. I take pride in my attention to detail, problem-solving abilities, and commitment to maintaining a customer-first approach in every interaction.