CECharlene Etame
@charleneetame
Multilingual customer service and sales specialist with IT experience and proven target-driven results.
SpainWhat I'm looking for
Multilingual Customer Support and Inbound / Outbound Sales professional with 3+ years of experience across IT (Insurance sector), SaaS, and energy industries. Skilled in managing client relationships, resolving complex technical issues, and driving sales results through proactive communication.
Experienced with CRM systems (Salesforce, HubSpot, Zendesk) and technical troubleshooting (hardware/software).
Proven record of meeting KPIs and delivering high customer satisfaction in multilingual environments (French, English, Spanish).
Experience
Work history, roles, and key accomplishments
Inbound Sales Advisor
Papernest España
Jun 2024 - Jan 2025 (7 months)
Assisted customers in signing electricity and gas contracts and sold add-on products (internet, mobile, insurance), achieving a minimum of 3 sales per 5 calls and building strong client relationships across FR/EN/ES markets.
IT Intern
April Assurance
Oct 2023 - Feb 2024 (4 months)
Maintained and configured IT equipment, resolved on-site and remote technical tickets, managed remote connections and allocated PCs with unique user profiles to ensure continuity of user operations.
Customer Service Advisor
P&M Business
Jan 2023 - Oct 2023 (9 months)
Handled inbound customer requests via phone, email and chat using CRM tools, managed subscriptions and achieved a 60–70% success rate on handled calls while performing upselling and following service procedures.
Education
Degrees, certifications, and relevant coursework
IPAC Bachelor Factory, Madrid
Master's Degree (M1), Digital Marketing / User Experience
2023 - 2024
Completed a Master's level (M1) program in Digital Marketing and User Experience focused on digital marketing and user-centered design.
IPAC Bachelor Factory, Madrid
Bachelor's Degree, International Business
2022 - 2023
Activities and societies: Head of Languages Business Unit Development
Completed a Bachelor's level program in International Business and served as Head of Languages Business Unit Development.
Abidjan University Institute (IUA)
Bachelor's Degree, Political Science
2020 - 2021
Completed a Bachelor's degree program in Political Science.
Libermann College, Douala
Baccalaureate, Philosophy and Literature
2019 - 2020
Grade: Distinction
Completed the Baccalaureate in Philosophy and Literature (Series A4) with distinction.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Social media
Job categories
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