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Juan Fernandez

@juanfernandez1

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Bilingual customer support specialist turning frustrations into loyalty.

Spain

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What I'm looking for

I am seeking a role where I can turn frustrated customers into loyal advocates. My ideal environment is one that values a customer-centric mindset and empowers support specialists to find creative solutions.

I have spent more than 12 years mastering customer support across diverse industries, including property management, technical services, and retail. My professional mission is simple: turning frustrated customers into loyal advocates by making them feel heard and valued.

For the last 5+ years, I have successfully navigated the remote landscape. I am highly proficient in multi-channel support—including phone, email, and live chat—and I am an expert user of CRM platforms such as Zendesk, HelpScout, and Intercom. In my most recent role at MUYMARBELLA S.L., I managed over 70 daily interactions while maintaining rapid response times and high satisfaction scores.

My background isn't just in talking; it’s in fixing. I hold a degree in Automotive Mechanics and Electronics , which has sharpened my ability to translate complex technical concepts into clear, accessible language for customers. I am also certified in Customer Service De-Escalation and Problem-Solving, skills I use to stay calm and deliver solutions under pressure.

When I'm not helping customers, I'm likely restoring vintage Vespas or playing guitar in a band. These hobbies have been my greatest teachers in patience, meticulous problem-solving, and the art of collaboration—skills that I bring to every team I join.

Experience

Work history, roles, and key accomplishments

Client Relationship Manager

MUYMARBELLA S.L.

Aug 2024 - Dec 2025 (1 year 4 months)

Managed 70+ daily customer inquiries across phone, email, and live chat, maintained quick response times and 95%+ satisfaction, and coordinated property viewings and maintenance to prevent escalations.

Customer Support Escalation Management Property Management Remote Work

Electronic Technician

Imperio Motorhome

Feb 2022 - Jul 2024 (2 years 5 months)

Provided technical customer support during motorhome customization and assembly, resolved complex technical issues, and supervised and trained technicians to improve service quality and client satisfaction.

Technical Support Electrical Installation Troubleshooting Team Supervision Client Communication Project Coordination Quality Assurance

Specialized Mechanic

Turismo Scooter

May 2018 - Jan 2022 (3 years 8 months)

Managed vintage scooter restorations from consultation to delivery, communicated timelines and repair options to clients, and consistently received positive feedback for service and problem-solving.

Client Communication Restoration Project Management Remote Updates Time Management Quality Control

Event Producer

GAT Eventos Musicales

Jul 2016 - May 2018 (1 year 10 months)

Coordinated vendors, artists, and venues to deliver seamless events, managed client expectations under pressure, and organized logistics for international artists across Argentina.

Event Coordination Vendor Management Client Relations Logistics Crisis Management Cross Functional Collaboration

Store Manager

iCase Stores

Jan 2015 - Jun 2016 (1 year 5 months)

Supervised daily store operations, managed inventory and team performance, trained staff on digital tools and customer service, and improved satisfaction through hands-on coaching.

retail management Inventory Control Staff Training Customer Service Sales Support Performance Management

Supervisor

365 Kioscos Argentinos

Jan 2014 - Jan 2015 (1 year)

Oversaw operations of multiple kiosk locations, coordinated suppliers and inventory, and improved customer experience through effective staff management and issue resolution.

Operations Management Supplier Management Inventory Management Staff Supervision Customer Experience Process Improvement

Customer Service Representative

Cabrera Gastronomico

Jan 2012 - Dec 2014 (2 years 11 months)

Handled customer inquiries, orders, and deliveries both in-person and remotely, developed client relationships, and contributed to sales growth through proactive engagement.

Customer Service Order Management Remote Support Client Relations Problem Solving Sales Support

Customer Service Coordinator

Riders Al Garage

Jan 2009 - Dec 2011 (2 years 11 months)

Supported warehouse operations, coordinated inventory and order fulfillment, and built strong customer relationships through attentive remote and on-site service.

order fulfillment Inventory Control Logistics Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

ITCA - Instituto Técnico Capacitación Automotriz

Technical Certificate, Automotive Mechanics and Electronics

2014 - 2016

Completed a comprehensive technical program in mechanics and electronics for motor vehicles from 2014 to 2016, gaining hands-on skills in vehicle systems and electrical troubleshooting.

Instituto General San Martín

Diploma of Education, Communication

2010 - 2014

Completed a diploma program focused on education and communication from 2010 to 2014, developing communication and interpersonal skills relevant to customer-facing roles.