Hanan Bouhir
@hananbouhir
I resolve customer inquiries and incidents across phone, chat, and email in remote call center roles.
SpainWhat I'm looking for
I've supported customers remotely for service and contact center companies in Spain, handling calls, emails, chats, inquiries, incidents, and requests.
In my current part-time remote customer service role, I register and follow up on cases while communicating clearly, empathetically, and professionally to support customer satisfaction. I have also provided phone and online support in French and Spanish for customers in France.
My experience includes product, service, and order inquiries, claims management, and finding effective solutions for customers. I work well across channels and teams while meeting quality and response-time objectives.
I'm available for remote, part-time morning or afternoon shifts and use Microsoft Office, Gmail, CRM systems, and my own reliable home-work setup.
Experience
Work history, roles, and key accomplishments
Customer Service / Call Center
Empresa de Servicios de Atención al Cliente
Jan 2023 - Present (3 years 7 months)
Handled customer calls, emails, and chats in Spanish, resolving queries and incidents while maintaining clear and empathetic communication.
Education
Degrees, certifications, and relevant coursework
Bachillerato
High School Diploma, General Studies
Completed high school education in 2014.
Availability
Location
SpainAuthorized to work in
Job categories
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