Looking for a job

Alan User

@alanfalco

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Bilingual support professional with a strong background in customer service and crypto.

Mexico

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What I'm looking for

I seek a role that fosters growth and allows me to contribute to innovative projects.

Fluent bilingual professional with experience in both customer service and the crypto industry. I’ve worked in support and moderation roles for blockchain platforms, managing user inquiries, solving technical issues, and ensuring smooth communication through chat and ticketing systems.

My background in pharmaceutical sciences and technology gives me a structured, detail-oriented approach to problem-solving. Since 2021, I’ve been actively involved in crypto, analyzing market trends, managing wallets, and staying updated on blockchain developments and NFT projects.

Experience

Work history, roles, and key accomplishments

Web Support and Chat Moderation

Monopolio.io

Dec 2021 - Aug 2022 (8 months)

Moderated public chats to ensure compliance with community standards and provided individual user support through real-time messaging channels. Managed and resolved over 200 technical support tickets weekly, achieving a 95% user satisfaction rate.

Technical Support

Education

Degrees, certifications, and relevant coursework

UNITEC Atizapán

Bachelor's Degree in Pharmaceutical and Biological Chemistry, Pharmaceutical and Biological Chemistry

Currently pursuing a Bachelor's Degree in Pharmaceutical and Biological Chemistry, building a strong academic foundation. Developed skills in research projects, scientific communication, analysis, and problem-solving. Applied teamwork and project management abilities in dynamic environments.