Daniel Flores
@danielflores1
Customer service agent handling English and Spanish calls, emails, and chats for telecom and crypto platforms.
ZimbabweWhat I'm looking for
I’ve worked as a customer service agent across Teleperformance, Intugo, CES (Now SSG), Listen Trust, and SSG, handling inbound calls, emails, and chats.
Across telecom and cryptocurrency support, I’ve managed mainly English inquiries, including cable and internet provider questions and cryptocurrency platform email/chat requests.
I’m comfortable working with Google Workspace tools and the Zendesk suite, and I focus on clear communication and solid customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
SSG
Jan 2024 - Dec 2026 (2 years 11 months)
Handled emails and chats for a cryptocurrency platform mainly in English.
Customer Service Agent
Listen Trust
Jan 2023 - Dec 2024 (1 year 11 months)
Handled inbound calls for a charity hospital focused on children's treatment.
Customer Service Agent
CES (Now SSG)
Jan 2019 - Dec 2020 (1 year 11 months)
Handled emails and chats for a cryptocurrency platform mainly in English.
Customer Service Agent
Intugo
Jan 2016 - Dec 2017 (1 year 11 months)
Handled inbound calls for a cellphone provider in English and Spanish.
Handled English and Spanish inbound calls for a cable and internet provider.
Education
Degrees, certifications, and relevant coursework
Colegio de Bachilleres Sonora, Villa de Seris
High School Diploma, General Studies
2011 - 2014
Completed high school education at Colegio de Bachilleres Sonora, Villa de Seris from 2011 to 2014.
Universidad de Sonora
Bachelor of Arts, Graphic Design
Pursued an unfinished Bachelor's degree in Graphic Design at Universidad de Sonora.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
MexicoJob categories
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