Mahonri Carreño Ruiz

I’m a multilingual customer support professional with 3+ years in client-facing roles, combining strong CRM usage and documentation with native-level Spanish (C2), fluent English (B2–C1), and advanced Portuguese (Celpe-Bras certified, C1). I deliver high-quality customer experiences across phone, email, and live chat, resolving issues, managing escalations, and meeting KPIs like response time, resolution quality, and customer satisfaction. I’m especially comfortable in remote-first, fast-paced environments across e-commerce, fintech, and B2B support.

At Amazon Seller Support with Teleperformance (2021–2022), I provided multilingual support via phone, email, and chat, guiding customers through account processes, documentation, and troubleshooting. I escalated complex cases to higher-level teams while consistently meeting KPIs, and I conducted QA checks to support knowledge base improvements. I also collaborated cross-functionally to ensure smooth issue resolution.

Since 2022, in freelance language and support services, I’ve supported international B2B clients in Portuguese, English, and Spanish while handling documentation and technical inquiries. I deliver Portuguese and English conversation practice sessions via Zoom and create digital learning materials, repurposing content for diverse audiences. I bring an empathetic, detail-oriented, proactive style, and I’m motivated by customer experience and multilingual support in fintech and trading settings.