Open to opportunities

Diego Chávez Estrada

@diegochvezestrada

Message

Empathetic bilingual customer support specialist with tech focus.

Mexico

Message

What I'm looking for

I seek a fully remote support role that values a player-first mindset and offers opportunities for growth.

I am an empathetic bilingual support specialist with over three years of hands-on customer interaction and a strong focus on technology and gaming. My journey began at Universidad Mondragón, where I am currently pursuing a degree in Gastronomy, expected to graduate in December 2025. I have a passion for gaming and a quick aptitude for learning new software, which allows me to bring a player-first mindset to my work.

In my most recent role as a WhatsApp Customer Support Advisor at Consejo Mexicano de Neurociencias, I assisted over 500 users with credit applications and activations, consistently delivering friendly and solution-oriented support during peak hours. My experience as Ops & Customer Care Lead at Zibatá Kitchen allowed me to scale recurring orders from zero to over 100 in just six months, demonstrating my ability to drive results and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Ops & Customer Care Lead

Current

Zibatá Kitchen

Jan 2024 - Present (1 year 5 months)

Successfully scaled recurring orders from zero to over 100 in just six months, significantly increasing business revenue. Developed comprehensive FAQ and canned replies, reducing repetitive customer queries by 30% and saving six hours of work per week.

FAQ Creation

Event Team Lead (Student Project)

Universidad Mondragón México

Jan 2025 - Jun 2025 (5 months)

Led a team of 12 classmates to successfully deliver a gastronomic showcase for 150 guests. Developed a five-course menu and managed all aspects of event production, including decoration, table settings, basic sound, lighting, and photography.

Team Management

WhatsApp Customer Support Advisor

Broxel

Jul 2022 - Jan 2023 (6 months)

Assisted over 500 users with credit application and activation via WhatsApp, ensuring a smooth and efficient process. Consistently delivered friendly, solution-oriented support during peak hours, maintaining high customer satisfaction.

Credit Applications

Education

Degrees, certifications, and relevant coursework

Universidad Mondragón México

B.A. in Gastronomy, Gastronomy

Pursuing a Bachelor of Arts in Gastronomy, with an expected graduation in December 2025. This program has provided a comprehensive understanding of culinary arts and food science.

Consejo Mexicano de Neurociencias

Diploma, Neurosciences

Completed a Diploma in Neurosciences, focusing on the fundamental principles and applications of neuroscience. This program enhanced my analytical and problem-solving skills.