Open to opportunities

Alabi silifat Olaide

@alabisilifatolaide

Message

Self-motivated Customer Support Professional with 3+ years of experience.

Nigeria

Message

What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

I am a dedicated Customer Support Professional with over three years of experience in delivering exceptional customer care. My journey began at Kebby Ventures, where I honed my skills in managing inquiries and building lasting relationships with customers. This foundation led me to roles at Yetty’s Aesthetics and Moniepoint Inc., where I excelled in addressing customer needs and resolving complaints efficiently.

Throughout my career, I have consistently met and exceeded service targets, achieving a 95% success rate in call handling quotas at Moniepoint Inc. My strong communication skills, coupled with a knack for quickly learning new technologies, empower me to contribute effectively to any organization’s growth. I am passionate about fostering positive customer experiences and am eager to bring my expertise to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Moniepoint Inc.

Nov 2022 - Present (2 years 7 months)

As a Customer Support Professional, I identify and assess customers’ needs to achieve satisfaction, build sustainable relationships, and provide accurate information. I handle complaints and ensure resolution while meeting sales targets and call handling quotas.

Customer Service Communication Problem Solving CRM Systems Time Management Active Listening Relationship Building Complaint Handling Sales Target Achievement

Customer Care Cashier

Yetty’s Aesthetics

Sep 2021 - Jul 2022 (10 months)

In my role as a Customer Care Cashier, I handled customer concerns and complaints promptly while providing excellent customer service and managing merchandise effectively.

Customer Service Complaint Handling Time Management Communication Merchandise Active Listening Problem Solving Teamwork

Customer Service Cashier

Kebby Ventures

Nov 2019 - Jul 2021 (1 year 8 months)

As a Customer Service Cashier, I built relationships with customers through effective communication and managed inquiries, complaints, and requests efficiently.

Customer Service Communication Relationship Building Time Management Active Listening Teamwork Problem Solving Sales

Sales Representative

Atolaks Computer Institute

Jan 2015 - Jan 2016 (1 year)

In my role as a Sales Representative, I organized records and files to track financial transactions while performing front desk and customer care duties.

Sales Customer Care Communication Time Management Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science (Education), Agriculture Education

2015 - 2019

Grade: 2nd Class Honors (Upper Division)

Studied Agriculture Education, achieving a 2nd Class Honors (Upper Division). The program focused on the principles of agricultural practices and education methodologies.