Open to opportunities

alaba oluwaseyi

@alabaoluwaseyi

Message

Results-driven customer service professional focused on resolving issues and exceeding satisfaction targets.

Nigeria

Message

What I'm looking for

I’m looking for a customer service role where I can resolve complex inquiries, use CRM and ticketing systems to track quality metrics, and keep satisfaction high through empathy, fast responses, and continuous process improvement.

I’m a results-driven Customer Service Representative with a consistent track record of exceeding expectations through strong problem-solving, empathy, and effective communication. From Airtel to Moniepoint and my current remote role at Infinion, I’ve handled diverse inquiries across phone, email, and live chat while ensuring fast, accurate responses.

I’m skilled in conflict resolution, cross-functional collaboration, and using CRM/ticketing tools to track outcomes and update customers. At Moniepoint, I achieved an average customersatisfaction rate of 95%, resolved escalated issues with different departments, and supported continuous improvement through follow-ups—always staying adaptable with new technology and process requirements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Personnel

Current

Infinion

Jun 2026 - Present (1 month)

Managed customer inquiries via phone and email, responding within required turnaround times and maintaining minimal wait times. Resolved issues using company processes, handled escalations for complex cases, and tracked outcomes in CRM and ticketing systems.

Inquiries Handling Conflict Resolution Cross Functional Collaboration Escalation Management Customer Turnaround Management

Customer Service Representative

Moniepoint

Aug 2021 - May 2026 (4 years 9 months)

Provided customer support via phone, email, and live chat, achieving an average customer satisfaction rate of 95% through issue resolution and proactive follow-ups. Processed orders, returns, and exchanges accurately and coordinated with other departments to resolve escalated cases.

CRM Ticketing Workflows Customer Support Customer Escalation Customer Satisfaction CRM Ticketing Workflows ERP Systems DataBase Systems

Customer Service Representative

Airtel Communications

Sep 2015 - Jul 2021 (5 years 10 months)

Handled inbound customer calls and requests for products and services while maintaining minimal on-hold wait times. Actively listened to customer concerns, escalated major issues to a supervisor, and maintained customer satisfaction through effective guidance and assistance.

Inbound Calls Customer Support Customer Escalation Active Listening Customer Satisfaction Complaint Handling Professional communication