Chekwube Kebs

I am a dedicated customer service professional with four years of experience in delivering exceptional service and building strong client relationships. My journey in customer support has equipped me with the skills to handle complex inquiries and resolve issues effectively, consistently exceeding performance metrics. I thrive in dynamic environments and am committed to enhancing the overall customer experience.

Currently, I serve as a Customer Support Specialist at Moniepoint Inc, where I manage a high volume of customer inquiries and maintain a 93% resolution rate within four hours. My proficiency in Zendesk CRM software allows me to document interactions and ensure customer satisfaction. I take pride in my ability to collaborate with cross-functional teams to address customer concerns promptly and efficiently.

Throughout my career, I have demonstrated exceptional communication skills and a strong focus on active listening. I am passionate about continuous learning and staying updated on industry trends, which enables me to provide high-quality service and contribute positively to my team and organization.