Open to opportunities

Abisola Ogundigba

@abisolaogundigba

Customer support professional with 3 years of experience solving customer issues across industries using CRM and support tools.

Nigeria

Message

What I'm looking for

I’m looking for a customer support role where I can use CRM and support tools to resolve inquiries quickly, stay calm under pressure, and help improve customer experience through feedback, while growing my skills with a supportive team.

I’m a customer support professional with 3 years of experience assisting customers across various industries. At Moniepoint Inc., I assist customers with queries related to Moniepoint products, maintain a positive, empathetic, and professional attitude, and acknowledge and resolve customer complaints through timely verbal and written responses.

I also help improve customer experience by familiarizing myself with products, collaborating with teams to resolve complex issues, and contributing to customer surveys, segmentation, and feedback collection for process and product improvements. I bring strong aptitude for problem-solving, remain calm under pressure, and continuously enhance my skills to deliver outstanding service and exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Moniepoint Inc.

Jan 2023 - Present (3 years 5 months)

Assisted customers with Moniepoint product queries by acknowledging, resolving, and following up on complaints in a calm and professional manner. Maintained accurate customer records using CRM/support tools and helped gather customer feedback to improve processes.

Customer Support CRM Systems Complaint Resolution Problem Solving Customer Feedback Product Knowledge Written Communication Verbal Communication Research Microsoft Office

Customer Support Agent

Newedge Finance Limited

May 2021 - Dec 2022 (1 year 7 months)

Answered questions about company products, resolved customer issues, and provided clear information about offers. Collected proper customer feedback for documentation purposes and service improvements.

Customer Support Product Knowledge Feedback Documentation Research Skills Problem Solving Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

Ekiti State University, Ado-Ekiti

Bachelor of Science in Education (B.Sc.Ed.), Human Kinetics and Health Education

2021 - 2022

Earned B.Sc.(Ed.) in Human Kinetics and Health Education at Ekiti State University between May 2021 and December 2022.

Lagos State Model College, Meiran, Lagos

Senior School Certificate Examination (SSCE), Secondary School

2002 - 2008

Completed secondary education and obtained the Senior School Certificate Examination (SSCE) from Lagos State Model College, Meiran.

International Breweries Kids of Glory (Nursery/Primary)

First School Leaving Certificate (FSLC), Primary School

1997 - 2002

Attended International Breweries Kids of Glory International Nursery and Primary School and completed primary education with the First School Leaving Certificate (FSLC).