Akuta Sylvia

I'm currently supporting Blue Cross Blue Shield FEP Vision members with benefits, eligibility, claims, and account inquiries. I resolve concerns while maintaining quality assurance, compliance, accurate CSP documentation, and productivity expectations.

At Aspira Connect, I engaged prospective clients through outbound calls, emails, and LinkedIn outreach, connecting their needs to technology solutions. I scheduled discovery meetings and product demonstrations for Account Executives while maintaining accurate CRM activity.

Previously, at Koozie Group, I developed business opportunities through strategic outbound sales, market research, and relationship building with prospective clients and decision-makers.

Across customer service, sales development, and business development roles, I've supported revenue growth, client acquisition, and timely issue resolution in fast-paced team environments.