Open to opportunities

Carol Barton

@carolbarton

Message

I improve member experiences through empathy, data driven service, and clear communication.

United States

Message

What I'm looking for

I seek a client-facing role where I can boost member satisfaction using CRM and data, collaborate cross-functionally, and drive process improvements in a supportive, results-oriented environment.

I am a detail-oriented client experience specialist who improves member outcomes by solving complex issues with empathy, patience, and precision. I use CRM platforms, client onboarding, team coordination, and data-informed service strategies to build trust, streamline workflows, and deliver consistent results.

I consistently exceeded performance goals, earning a 95% member satisfaction rating, increasing resource usage by 15%, and reducing resolution time by 20%. Previously I drove sales growth averaging 25% and contributed to more than $300,000 in annual sales while improving customer retention through proactive outreach and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Support Specialist

Current

Devoted Health

Jan 2024 - Present (1 year 7 months)

Provide daily support to Medicare members, managing up to 150 calls per week and achieving a 95% member satisfaction rating within three months by resolving complex benefits, claims, and billing issues with empathy. Identified trends and supported initiatives that increased resource usage 15% and reduced resolution time 20%.

Customer Support Medicare Benefits CRM Escalation Management Member Education Troubleshooting

Sales Representative

Lowe's Home Improvement

Jan 2017 - Jan 2023 (6 years)

Supported walk-in and online customers and contractors, consistently exceeding quarterly sales goals by 25% and generating over $300,000 in annual sales through personalized consultations and vendor coordination. Led inventory audits and merchandising efforts that increased customer purchases 20% and helped the team meet 95% of sales targets.