Open to opportunities

Akpoyibo Alex

@akpoyiboalex

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Sales Development professional driving qualified leads and exceptional customer experiences in remote environments.

Nigeria

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What I'm looking for

I’m looking for a remote, KPI-driven role where I can generate and qualify leads, collaborate with Account Executives, and keep customers genuinely satisfied through fast, empathetic issue resolution.

I’m a Customer Experience and Sales Development professional focused on lead generation, client relationship management, and issue resolution in remote, fast-paced environments. I work to exceed performance targets while delivering exceptional customer satisfaction.

At TRUE.ORG Cloud, I engage prospects to introduce Microsoft cloud solutions (Microsoft 365, Dynamics 365, Azure), research and qualify new business opportunities, and convert prospects into sales-qualified leads by scheduling demos and meetings with Account Executives. I also run outreach via calls, emails, and virtual meetings while refining sales strategies to consistently meet or exceed targets.

Before that, I built my customer-focused foundation as a Client Experience Specialist at Branch International Financial Services Ltd and a Customer Care Representative at Do Shakara Online Retail Store. I responded to inquiries, resolved complaints, educated customers on products and services, and maintained accurate records with a professional, empathetic approach.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

TRUE.ORG Cloud

Dec 2021 - Present (4 years 7 months)

Engage prospects remotely to introduce Microsoft cloud solutions, research new business opportunities, and qualify leads. Schedule demos with Account Executives and conduct outreach to address inquiries and objections while meeting sales targets.

Lead Generation Client Relationship Management Sales Qualification CRM Tools Outreach Microsoft 365 Dynamics 365 Azure Communication Skills Problem Solving Remote Collaboration Microsoft Excel Microsoft Office Google Sheets

Client Experience Specialist

Branch International Financial Services Ltd

Sep 2021 - Aug 2022 (11 months)

Provide customer support to existing and prospective clients by responding to inquiries, identifying needs, and resolving complaints professionally and empathetically. Educate customers on financial products and maintain up-to-date knowledge of company offerings and policies.

Customer Support Client Experience Issue Resolution Client Relationship Management Problem Solving Communication Skills Remote Collaboration Microsoft Excel Microsoft Office Google Sheets

Customer Care Representative

Do Shakara Online Retail Store

Mar 2020 - Jul 2021 (1 year 4 months)

Handle inbound and outbound customer calls and email support, resolving issues promptly to ensure satisfaction. Follow up on customer requests and escalations and maintain accurate customer records for a positive customer experience.

Customer Support Inbound Outbound Calls Email Support Issue Resolution Customer Escalation Record keeping Communication Skills Problem Solving