Chisom Unyime-Etukudo

I’m a Sales Development & Customer Support professional with cross-sector experience across healthcare, education, and nonprofit work. I’m known for empathy, clear communication, and consistent achievement of KPIs in remote environments.

In remote sales and customer support roles, I’ve handled high-volume engagement and follow-ups across phone, email, and chat. As a Telemarketer, I cold call and cold mail 50+ leads daily, answer inquiries, and keep customers updated; in a Sales Associate & Customer Support role, I generated and qualified leads and increased pipeline opportunities by 30% while maintaining ~90% satisfaction.

I also bring strong organization from customer-facing and administrative experience, including guiding 1,400+ students through academic processes with accurate record management and coordinating examinations with zero incidents.

Alongside customer support, I’ve contributed to community-focused programs and communications, including supporting a domestic violence awareness program with 60+ participants and co-authoring a workshop report published in Champions Newspaper. I enjoy working with CRM and productivity tools to deliver reliable outcomes and long-term retention.