Precious User
@precioususer6
Sales development and customer support professional driving pipeline growth.
NigeriaWhat I'm looking for
I am a sales development and customer experience professional with over five years of experience across digital media, insurance, and tech-enabled environments. I specialize in outbound prospecting, qualifying leads, and managing multi-channel engagement to drive pipeline growth.
I have a strong track record in training and mentoring teams, improving conversion rates, and maintaining CRM accuracy while coordinating cross-functional work using tools like Zendesk, HubSpot, Slack, and Trello. I consistently exceeded targets, including qualifying high volumes of prospects and improving conversions through coaching.
I am passionate about helping people and continuous learning, and I seek roles where I can apply my expertise in SDR, customer support, and CRM management while continuing to upskill and contribute to measurable sales and retention outcomes.
Experience
Work history, roles, and key accomplishments
Engaged global customers via chat, email, and phone, maintained CRM records for accurate pipeline tracking, and collaborated with cross-functional teams to improve service delivery and retention.
Sales Development Representative
SDR Systems Group
Sep 2025 - Jan 2026 (4 months)
Generated qualified C-suite fintech leads, scheduled strategic appointments with bank and trust executives, and executed targeted cold call and email outreach to drive high-value client acquisition.
Senior Qualifier
Insurance Supermarket Inc.
Jul 2024 - May 2025 (10 months)
Executed 80+ daily calls qualifying 60% of prospects for insurance policies, trained 5 team members improving conversions by 15%, and managed 500+ CRM records to support forecasting and pipeline efficiency.
SDR/CSR
LyghtBox Digital Media Solutions
Nov 2021 - Feb 2024 (2 years 3 months)
Reduced inbound inquiries by 20% through user resource development, handled multi-channel support across phone, email, and chat, and coordinated projects between clients and executive teams to improve retention.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Science, Environmental Biology
2011 - 2015
Completed a Bachelor of Science in Environmental Biology from November 2011 to October 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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